Cindy Torrez
Thornton
Summary
Dynamic and results-driven Prior Authorization Specialist at Panorama Orthopedics & Spine Center, skilled in insurance verification and patient scheduling. Proven ability to manage high workloads independently while fostering teamwork. Adept in EPIC and committed to delivering exceptional customer service, ensuring timely authorizations that enhance patient care.
Overview
8
8
years of professional experience
Work History
Prior Authorization Specialist
Panorama Orthopedics & Spine Center
Golden
09.2019 - 08.2024
- Obtained insurance verification and prior authorizations for surgical patients in a practice of 70 physicians.
Verified all documents required to support authorization requests.
Collaborated with physicians to ensure timely submission of necessary documents before surgery dates.
Managed heavy workloads independently while maintaining strong team dynamics.
Medical Management Coordinator
New West Physicians
Golden
04.2019 - 08.2019
- Authorized prior authorizations for patients in large adult practice.
Adhered to Medicare guidelines consistently.
Coordinated follow-up on authorizations requiring preoperative procedures by primary care physicians.
Faxed approval documents to specialists' offices promptly.
Printed and mailed authorization letters to patients with detailed approval information.
Referral Coordinator
Heart institute of Colorado
Wheat Ridge
04.2017 - 04.2019
- Obtained referrals from primary care physicians for patient appointments.
Verified validity of patient referrals before appointments, prioritizing urgent cases for expediency.
Supported coworkers by sharing workload responsibilities within the team.
Managed weekly office supply orders to ensure operational efficiency.
Office Specialist
Centura Health
Westminster
04.2016 - 04.2017
- Registered new patients and rescheduled appointments to streamline clinic operations.
Conducted reminder phone calls, resulting in increased patient attendance rates.
Greeted patients upon entry and during phone interactions to create a welcoming atmosphere.
Collected copays while ensuring adherence to HIPAA regulations for confidentiality.
Obtained referrals and managed electronic filing to improve administrative efficiency.
Demonstrated multitasking proficiency while operating under pressure in dynamic environments.
Education
Associate of Applied Science - Medical Assisting
Everest College
Thornton, CO08-1997
High School Diploma -
Jefferson Senior High
Edgewater08-1988
Skills
- Insurance verification and authorization
- Healthcare terminology
- Patient scheduling and management
- Epic proficiency
- Prior authorization processes
Timeline
Prior Authorization Specialist
Panorama Orthopedics & Spine Center
09.2019 - 08.2024
Medical Management Coordinator
New West Physicians
04.2019 - 08.2019
Referral Coordinator
Heart institute of Colorado
04.2017 - 04.2019
Office Specialist
Centura Health
04.2016 - 04.2017
Associate of Applied Science - Medical Assisting
Everest College
High School Diploma -
Jefferson Senior High
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