Cindy Pena
Arvada
Summary
Motivated professional with successful experience in customer service and sales. Experienced in merchandising and ensuring high standards of customer service. Excels in developing product knowledge and understanding customer needs to ensure an excellent customer experience.
Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.
Overview
4
4
years of professional experience
Work History
Office Assistant
Thornton Youth Dentistry
07.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Sephora and Retail Associate
Kohls Department Store
10.2023 - 07.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
RETAIL SALES ASSOCIATE
Kohls
08.2021 - 08.2023
- Cleaned and organized sales floor in accordance with company merchandising standards
- Received and processed online orders for shipment or store pick-up
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Provided friendly and knowledgeable assistance to customers on the sales floor
- Assisted in training new employees on proper use of equipment and safety protocols
- Developed strong interpersonal skills to effectively communicate with customers and coworkers
Education
ASSOCIATE - HORTICULTURE
Wilkes Community College
Wilkesboro, NC05.2023
Skills
- Cash Register Operation
- Time Management
- Store Opening And Closing
- Customer Assistance
- Safety And Cleanliness Standards
- Maintaining Clean Work Areas
- Excellent Written And Verbal Communication
- Positive attitude
- Customer service
- Organizing and categorizing
- Appointment scheduling
- Office administration
Languages
Spanish
Native or Bilingual
Timeline
Office Assistant
Thornton Youth Dentistry
07.2024 - Current
Sephora and Retail Associate
Kohls Department Store
10.2023 - 07.2024
RETAIL SALES ASSOCIATE
Kohls
08.2021 - 08.2023
ASSOCIATE - HORTICULTURE
Wilkes Community College
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