Cindy Hernandez
Commerce City
Summary
I am self-driven and always seeking opportunities to expand my knowledge and improve my skills. With extensive experience in customer service, I am passionate about creating exceptional, customer-focused experiences. Leveraging my strong communication, problem-solving, and relationship-building abilities, I aim to enhance the guest experience while contributing to business success. Currently pursuing a bachelor's degree in marketing, I am eager to develop further expertise in business operations and management.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
08.2021 - Current
- Managed customer orders and provided exceptional service in a fast-paced coffee shop setting.
- Ensured attention to detail in all drink orders, ensuring quality and consistency.
- Responsible for training new staff members.
- Collaborated with team members to create a welcoming atmosphere and resolve any customer issues or complaints.
- Implemented upselling strategies to increase sales and promote new menu items.
Sales Advisor
H&M
06.2022 - 09.2022
- Assisted customers in selecting and purchasing merchandise, offering tailored product suggestions based on individual preferences and needs.
- Moved dynamically across the sales floor to assist with guest needs and ensure all areas were well-stocked and organized.
- Managed inventory, arranged displays, and ensured the sales floor was organized and well-stocked.
- Collaborated with team members to achieve daily sales goals and improve store performance.
Intern
Brighton Housing Authority
01.2022 - 05.2022
- Analyzed and evaluated data, ensuring accuracy and up-to-date records.
- Participated in unit inspections, identifying potential risks and communicating directly with tenants to resolve issues.
- Addressed landlord and tenant complaints, disturbances, and violations in a timely and professional manner.
- Communicated effectively with homeowners to support housing-related needs.
Cashier
Home Depot
03.2021 - 08.2021
- Managed cash register and processed customer transactions accurately and efficiently.
- Ensured a balanced cash drawer at the beginning and end of each shift.
- Assisted with restocking shelves, organizing displays, and maintaining inventory levels.
- Handled large cash, credit, and check transactions with precision and attention to detail.
Cashier
Walmart Distribution Center
09.2020 - 03.2021
- Assisted customers with purchases and returns, ensuring efficient processing and timely service.
- Processed diverse payment methods, including cash and card transactions along with checks, EBTs, WICs, coupons and gift cards.
- Resolved customer complaints and issues in a timely and professional manner.
- Adhered to store policies and procedures to ensure a smooth operation.
Education
Marketing -
Metropolitan State University of Denver
05-2026
HIGH SCHOOL DIPLOMA -
Prairie View High school
05.2022
Skills
- Multitasking & Time Management
- Team Leadership
- Strong interpersonal skills
- Inventory Management
- Cash Handling & POS Systems
- Employee training
- Customer service
Languages
Spanish
Professional
Timeline
Sales Advisor
H&M
06.2022 - 09.2022
Intern
Brighton Housing Authority
01.2022 - 05.2022
Barista
Starbucks
08.2021 - Current
Cashier
Home Depot
03.2021 - 08.2021
Cashier
Walmart Distribution Center
09.2020 - 03.2021
Marketing -
Metropolitan State University of Denver
HIGH SCHOOL DIPLOMA -
Prairie View High school