Cindy Gerber
Colorado Springs
Summary
Dedicated Patient Service Representative with expertise in appointment scheduling, HIPAA compliance, and conflict resolution. Proven ability to enhance operational efficiency and facilitate effective communication in healthcare settings.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Clinisanitas
El Paso, TX
01.2022 - 02.2022
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Facilitated communication between patients and healthcare providers, ensuring clarity in service delivery.
- Processed insurance verifications and claims submissions, maintaining compliance with regulations.
- Developed training materials for new staff, fostering a culture of continuous learning and improvement.
Customer Service Representative (remote)
Bank of America
El Paso, TX
02.2021 - 02.2022
- Resolved customer inquiries promptly, ensuring high satisfaction levels and effective issue resolution.
- Processed transactions accurately, maintaining compliance with banking regulations and policies.
- Collaborated with team members to enhance service delivery and streamline operational procedures.
- Assisted in training new representatives on best practices and customer service protocols.
Retail Sales Associate
AutoZone
El Paso, TX
02.2019 - 03.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment processes.
- Trained new associates on sales techniques and product knowledge to improve team performance.
- Implemented merchandising strategies that increased visibility of high-demand products.
Sales Associate
GNC - General Nutrition Centres
Lakewood, WA
01.2015 - 01.2017
- Assisted customers in product selection to enhance their health and wellness journey.
- Maintained inventory accuracy through regular stock checks and organization of products.
- Educated customers about supplements, nutrition, and fitness goals to promote informed decision-making.
- Processed transactions efficiently while ensuring a positive customer experience at checkout.
Education
High School Diploma -
Hawthorne High School
Hawthorne, CA05.2015
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Scheduling appointments
- Patient greeting
- Conflict resolution
- Medical billing
- FLUENT IN [Spanish]
- Patient follow-up
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Clinisanitas
01.2022 - 02.2022
Customer Service Representative (remote)
Bank of America
02.2021 - 02.2022
Retail Sales Associate
AutoZone
02.2019 - 03.2021
Sales Associate
GNC - General Nutrition Centres
01.2015 - 01.2017
High School Diploma -
Hawthorne High School