Cindy Dzib-Tun
Aurora
Summary
Client relationship specialist with over two years of experience in administrative support, customer service, and sales coordination. Skilled in managing calendars and meeting schedules while maintaining confidentiality. Known for delivering exceptional customer service and resolving issues effectively, fostering strong client relationships. Experienced in banking operations, including handling cash drawers and detecting fraud.
Overview
18
18
years of professional experience
Work History
Member Advocate
Red Rocks Credit Union
Highlands Ranch
03.2025 - Current
- Member Phone Calls
- Provide excellent member service by processing transactions effectively.
- Accurately identify and validate members through remote channels.
- Open deposit accounts for existing members as needed.
- Provide account balance information, funds transfers, account update forms
- Handle escalated complaints and disputes per established policies and procedures.
- Build Member Relationship
- Listen actively to members and provide appropriate answers and/or solutions.
- Uphold high levels of written and verbal communication.
- One point of contact for members with questions or specific credit union needs when possible.
- Protects member information, following all applicable policies, procedures, rules, and regulations, and ensures safety and soundness within role.
Shift Lead
Walgreens
Aurora
06.2007 - Current
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Led a team of 10+ employees, providing guidance and support to ensure efficient operations
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Resolved customer complaints or issues promptly while maintaining a positive brand image
Client Relationship Specialist
BMO Investments
Denver
07.2023 - 11.2024
- Provided administrative support to senior executives, managing calendars, scheduling meetings
- Maintained confidential files and records, ensuring accuracy and accessibility for efficient retrieval
- Managed incoming calls and emails, responding promptly and professionally to inquiries
- Handled sensitive information with utmost confidentiality following established protocols
- Managed relationships with external vendors such as brokers, custodians, auditors, and legal counsel
Sales Coordinator
Bank of the West Wealth Management
Park Meadows
04.2022 - 07.2023
- Supported sales team by managing and coordinating all administrative tasks, including scheduling appointments, preparing sales materials, and maintaining customer databases
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and addressing customer concerns
- Served as a liaison between customers/clients and internal departments ensuring seamless communication flow
- Coordinated office supplies procurement to ensure adequate stock levels while optimizing costs
- Assisted in the preparation of financial reports by gathering relevant data from various sources
- Developed and maintained strong relationships with high-net-worth individuals, institutional investors, and corporate clients.
Universal Banker
Bank of the West
Aurora
01.2020 - 04.2022
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Maintained a balanced cash drawer at all times, with zero discrepancies or errors
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
- Identified fraudulent activities and followed proper procedures to report suspicious transactions
- Assisted customers in opening new accounts and provided guidance on various banking products and services.
Teller Coordinator
U.S. Bank
Aurora
06.2016 - 11.2018
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
- Identified fraudulent activities and reported suspicious transactions to the appropriate authorities
- Promoted bank products and services to customers based on their financial needs and goals
Bank Teller
TCF Bank
Aurora
10.2015 - 06.2016
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations.
Education
High School Diploma -
Aurora Central High School
Aurora, CO05-2007
(No Degree) - Course Work in Arts
Community College of Aurora
Aurora, COSkills
- Attention to detail
- Account validation
- Complaint resolution
- Phone and email etiquette
- Transaction processing
- Time management
- Fraud detection
- Customer service
- Team leadership
- Administrative support
- Problem solving
- Coaching and mentoring
- Payment processing
- Appointment scheduling
- Multi-channel communication
- Verbal and written communication
- Customer follow-up
- Conflict Resolution
- Team collaboration
- Data entry accuracy
- Confidentiality management
Languages
Spanish
Professional
References
References available upon request.
Experience
- Efficiently processed member transactions, ensuring accuracy and compliance with policies.
- Led team operations, providing coaching and support to enhance performance.
- Resolved customer issues promptly, maintaining a positive image of the brand.
- Managed executive schedules and maintained confidential records for efficient retrieval.
- Identified and reported fraud, maintaining security and compliance standards.
Timeline
Member Advocate
Red Rocks Credit Union
03.2025 - Current
Client Relationship Specialist
BMO Investments
07.2023 - 11.2024
Sales Coordinator
Bank of the West Wealth Management
04.2022 - 07.2023
Universal Banker
Bank of the West
01.2020 - 04.2022
Teller Coordinator
U.S. Bank
06.2016 - 11.2018
Bank Teller
TCF Bank
10.2015 - 06.2016
Shift Lead
Walgreens
06.2007 - Current
High School Diploma -
Aurora Central High School
(No Degree) - Course Work in Arts
Community College of Aurora
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