Open To Work
Cindi Ricci
Westminster
Work Preference
Summary
Enthusiastic Leasing Consultant with many years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Overview
8
8
years of professional experience
Work History
Leasing Professional
Brookfield Apartments
Westminster
04.2025 - 03.2026
- Communicates quickly and professionally with all residents, prospects, and clients/owners.
- Performs all sales and leasing activities including prospect follow up, tours and renewals.
- Qualifying applicants and guiding them through the move in process to ensure an excellent move in experience, including walking the apartment beforehand.
- Uses Yardi and CRM to track tours and traffic as well as all leasing and daily activity.
- Ensures the model unit and tour path are show ready for the best first impression
- Managed leasing process from application to move-in for prospective residents.
- Conducted property tours, highlighting amenities and community features to potential renters.
- Coordinated resident events to foster community engagement and enhance tenant satisfaction.
- Processed lease agreements and maintained accurate records in leasing software systems.
- Responded promptly to tenant inquiries and resolved issues to ensure client satisfaction.
- Collaborated with maintenance staff to address resident requests and improve service delivery.
- Contacted and followed up with tenants on renewal notices.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Encouraged prospective tenants to fill out applications after property tours.
- Checked rental eligibility by following company's verification process.
- Escalated critical issues to property manager to deliver immediate resolution.
- Assisted prospective tenants in locating available rental units that met their criteria.
- Performed administrative duties such as filing paperwork or answering phone calls from potential renters.
- Resolved tenant complaints promptly and professionally in accordance with company policies and procedures.
Leasing Professional
Harbor Group
Westminster
12.2024 - 04.2025
- Communicates quickly and professionally with all residents, prospects, and clients/owners.
- Performs all sales and leasing activities including prospect follow up, tours and renewals.
- Qualifying applicants and guiding them through the move in process to ensure an excellent move in experience, including walking the apartment beforehand.
- Uses Yardi and CRM to track tours and traffic as well as all leasing and daily activity.
- Ensures the model unit and tour path are show ready for the best first impression
Leasing Professional
Equity Residential
Westminster
11.2021 - 10.2024
- Top 5 leasing agent across all Equity Properties, #1 at current property.
- Communicates quickly and professionally with all residents, prospects, and clients/owners.
- Performs all sales and leasing activities including prospect follow up, tours and renewals.
- Qualifying applicants and guiding them through the move in process to ensure an excellent move in experience, including walking the apartment beforehand.
- Uses MRI to track tours and traffic as well as all leasing and daily activity.
- Ensures the model unit and tour path are show ready for the best first impression
Customer Service Rep.
HomeAdvisor
Arvada
04.2018 - 11.2021
- Outbound calls on previous consumer service request
- Cross and upsell other services through quality conversation with customers
- Verify the accuracy and validity of consumer service request
- Inbound customer service representative for professional providers
- Submit for leads for credit and post payments for professional providers
Education
Medical Office Specialist -
New Professions Technical Institute
Business Office Specialist -
Sullivan & Cogliano Training Center
Skills
- Yardi
- Brivo
- SmartRent
- CRM
- Knock MRI
- Sharepoint
- Saferent
- Obligo
- Microsoft Office Applications
- Word
- Excel
- PowerPoint
- Access
- Care Cloud
- Millenium software
- Communication skills
- Team player
- Multi-task
- Detail oriented
Timeline
Leasing Professional
Brookfield Apartments
04.2025 - 03.2026
Leasing Professional
Harbor Group
12.2024 - 04.2025
Leasing Professional
Equity Residential
11.2021 - 10.2024
Customer Service Rep.
HomeAdvisor
04.2018 - 11.2021
Medical Office Specialist -
New Professions Technical Institute
Business Office Specialist -
Sullivan & Cogliano Training Center