Cierra Martinez
Aurora
Summary
Well-qualified individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Although I do not have direct experience in this roll, I am extremely encouraged to learn, and am highly motivated to grow within a company that values training and development. I am very excited about the opportunity to contribute and excel in this position.
Overview
7
7
years of professional experience
Work History
Esthetician
Waxing The City
03.2023 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Reduced appointment cancellations, consistently delivering timely services according to schedule.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Listened closely to customer complaints and responded appropriately to issues.
- Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
Barista Trainer
Starbucks
07.2022 - 06.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Store Manager
Journeys Shoes
07.2017 - 08.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in hitting sales targets.
Education
State License - Real Estate
Colibri Real Estate
01.2025
State License - Esthetics
Avalon Institute
Aurora, CO01.2023
High School Diploma -
Cherokee Trail High School
Aurora, CO12.2018
Skills
- Goal-oriented mindset
- Real estate knowledge
- Business Development
- Strong negotiation
- Training and mentoring
- Staff Management
- Issue Escalation
- Administrative Support
- Client Needs Assessment
- Building rapport
- Customer Service
- Phone and Email Etiquette
- Customer service expertise
Timeline
Esthetician
Waxing The City
03.2023 - Current
Barista Trainer
Starbucks
07.2022 - 06.2023
Store Manager
Journeys Shoes
07.2017 - 08.2022
State License - Real Estate
Colibri Real Estate
State License - Esthetics
Avalon Institute
High School Diploma -
Cherokee Trail High School
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