ROBERT BROWN
Denver
Summary
Well-qualified business representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Sr. Leasing Agent
CIM Group
12.2022 - Current
- Conducted thorough market research to identify optimal rental rates and maintain a competitive edge in the industry.
- Plan resident events while advertising properly via social media platforms
- Increased lease renewals by promptly addressing tenant concerns and providing exceptional customer service.
- Streamlined the leasing process for improved efficiency, resulting in a higher volume of completed transactions.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws by consistently upholding non-discriminatory practices throughout the leasing process.
Business Development Representative
Oracle NetSuite
10.2022 - 12.2023
- Prospected and created new opportunities as well as expanded existing client base
- Recognized for exceeded quota over 100% and routinely handled inbound and outbound leads
- Mentored newer sales representatives
- Efficient in Salesloft, Salesforce, Zoominfo, Sales Navigator, Slack, & LinkedIn
- Weekly metrics consisted of 200-250 calls per week, including 60-80 emails with additional LinkedIn messaging.
Server
Creative Catering
07.2020 - 11.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
Leasing Professional
CSL LIVINGS @ THE VIC
10.2019 - 07.2020
- Coordinate rental activities for residential landlords
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Conducted comprehensive market research to understand competitor offerings and adjust rental pricing accordingly.
- Organized community events to foster a positive living environment for all residents.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- Generated leads for sales and rental properties through calls and referrals.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
Front Captain
Rocky Mountain Catering
05.2021 - 08.2021
- Coordinate catering events; assist with serving.
Delivery Driver
Amazon/JELCS Logistics
05.2020 - 10.2020
- Uses delivery van to load and drop off packages in a respectable time to customers within their community.
Event Manager
The Aloha Way
01.2021 - 05.2021
- Manage events and train new hires; fundraise for the DARE program.
Sales representative
Corvus Janitorial Systems
08.2021 - 11.2021
- Built and managed strong relationships with commercial partners
- Developed solutions to help the businesses grow with our services
- Communicated with potential customers through outbound calls and followed up on leads.
Sales Representative
Snyk
01.2022 - 09.2022
- Established accounts with developers and engineers using Salesloft
- Developed pipelines through LinkedIn and Salesforce
- Efficient on CRM platforms.
Education
B.A. Communication Studies -
College of Arts & Sciences, The University of North Carolina at Greensboro
05.2020
Skills
- NetSuite, Microsoft Office, and CRM software
- Proficient in sign language
- Goal-Oriented
- Property Management
- Business processes and procedures
- Creative Problem-Solving
- Customer Service
- Property Marketing
- Community Engagement
Languages
English
Sign Language
Timeline
Sr. Leasing Agent
CIM Group
12.2022 - Current
Business Development Representative
Oracle NetSuite
10.2022 - 12.2023
Sales Representative
Snyk
01.2022 - 09.2022
Sales representative
Corvus Janitorial Systems
08.2021 - 11.2021
Front Captain
Rocky Mountain Catering
05.2021 - 08.2021
Event Manager
The Aloha Way
01.2021 - 05.2021
Server
Creative Catering
07.2020 - 11.2021
Delivery Driver
Amazon/JELCS Logistics
05.2020 - 10.2020
Leasing Professional
CSL LIVINGS @ THE VIC
10.2019 - 07.2020
B.A. Communication Studies -
College of Arts & Sciences, The University of North Carolina at Greensboro
Similar Profiles
Aisha SosaAisha Sosa
General Ledger Accountant at CIM GroupGeneral Ledger Accountant at CIM Group
Nicholas StarkmanNicholas Starkman
Intern at CIM GroupIntern at CIM Group
ERIC FINNEGANERIC FINNEGAN
Vice President- General Manager at CIM GroupVice President- General Manager at CIM Group