Cielo Mendez
Wheat Ridge
Summary
Experienced Apparel Manager with strong background in guiding teams, managing complex projects, and achieving strategic objectives. I Excel in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Skilled in customer engagement and conflict resolution, I foster positive environments that boost team performance and satisfaction. I am a Hardworking and passionate job seeker ready to help the team achieve company goals. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Apparel Manager
Walmart
04.2020 - Current
- Improved employee retention rates by creating a positive work environment, offering growth opportunities, and recognizing team accomplishments.
- Developed successful marketing campaigns for seasonal promotions, driving foot traffic and online engagement.
- Increased sales by training staff on product knowledge, customer service techniques, and upselling tactics.
- Managed inventory effectively, ensuring optimal stock levels and minimizing loss through regular audits and accurate tracking systems.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Conducted regular performance evaluations for staff members, providing constructive feedback and coaching for continuous improvement.
- Implemented efficient scheduling practices to maintain appropriate staffing levels during peak hours and reduce labor costs.
Nurse Aid Intern
Mountain Vista Senior Living Community
12.2019 - 03.2020
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Assisted in meal preparation and feeding for patients with special dietary needs or restrictions for optimal nutrition intake.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Followed directions of licensed nurses to administer medications and treatments.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Hospitality Intern
Omni Interlocken Hotel
01.2019 - 04.2019
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.
- Worked closely with housekeeping staff in prioritizing room turnovers during high occupancy periods.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Certificate - Esthetician
Elevate Salon Institute
Westminster, CO03-2024
High School Diploma -
Wheat Ridge High School
Wheat Ridge, CO05-2020
Skills
- Customer engagement
- Effective multitasking
- Computer skills
- Organizational skills
- Scheduling and coordinating
- Complex Problem-solving
- Documentation and reporting
- Negotiation and conflict resolution
- Adaptability
- Emergency response
- Professional demeanor
- Analytical thinking
- Managing operations and efficiency
Languages
Spanish Fluent
English Fluent
Timeline
Apparel Manager
Walmart
04.2020 - Current
Nurse Aid Intern
Mountain Vista Senior Living Community
12.2019 - 03.2020
Hospitality Intern
Omni Interlocken Hotel
01.2019 - 04.2019
Certificate - Esthetician
Elevate Salon Institute
High School Diploma -
Wheat Ridge High School
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