Cicely Higginbotham
Bennett
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 10 years of experience. Diligent problem-solver with resourceful approach to challenges and organized style. Excellent communicator with focus on results.
Overview
18
18
years of professional experience
Work History
Sterile Processing Supervisor - Interim Manager
HealthONE Aurora
04.2023 - Current
- Conducted periodic risk assessments to identify potential areas of concern within the department''s operations, leading to proactive problem-solving measures.
- Participated in cross-functional meetings with other hospital departments to improve communication and collaboration in patient care efforts.
- Improved patient safety by rigorously monitoring sterilization processes and ensuring adherence to established guidelines.
- Implemented inventory control measures that streamlined supplies management, reducing waste and lowering costs.
- Established a strong team atmosphere by fostering collaboration and open communication between staff members, leading to better problem-solving and decision-making processes.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Coordinated with surgeons during complex cases to ensure proper instrumentation was available as needed during surgery.
Lead Sterile Processing Technician
The Medical Center Of Aurora
01.2020 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed monthly, end-of-quarter and other statistical reports for leadership teams.
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Reduced departments materials spending by $49,000.
- Responded proactively and positively to rapid change.
- Monitored and inspected staff processes to reduce errors while ensuring continuous compliance with regulations.
Sterile Processing Tech II
The Medical Center of Aurora, Central, Aurora Co
09.2018 - 01.2020
- Communicated processing instructions to other workers.
- Ordered and restocked supplies for decontamination and surgical areas.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Planned, scheduled and delegated daily work to team of employees.
- Forecasted materials replenishment levels by performing analysis of usage, issues and criticality.
Certified Sterile Processing Technician
North Colorado Medical Center, Central Processing
07.2018 - 09.2018
- Picked instruments and supplies for surgeries.
- Ordered and restocked supplies for decontamination and surgical areas.
- Inspected sterile package integrity prior to distribution.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
Sterile Processing Technician III
West Valley Medical Hospital
09.2013 - 07.2018
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Wrapped trays, instrument packs and sets.
- Verified and maintained proper documents and records for sterilization.
- Identified parameters and sterilization method required for each item to be sterilized.
Freeman Monitoring Service – Screening Technician
Caldwell
04.2013 - 09.2013
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Childcare Program Assistant
Child Development Center, CDC
03.2009 - 03.2013
- Supported planning and coordination of development program.
- Assisted lead with planning and coordinating day-to-day and special program activities.
- Prepared clearly written and formatted documents and reports.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted good behavior with positive reinforcement methods.
- Created and implemented diverse educational strategies to boost development.
Platoon Sergeant
US Army
11.2006 - 02.2009
- Maintained health, welfare and combat readiness of personnel within platoon.
- Trained, supervised and organized over 13 soldiers and personnel.
- Served as an advisor to First Sergeant and Commander.
- Advised Maintenance Control Officer regarding needed repairs and material readiness.
- Handled administrative requirements, maintained records and submitted operational reports.
- Enforced technical and tactical training standards to accomplish unit mission objectives.
- Prepared and delivered investigative reports and briefings.
- Conducted personal and professional counseling, routine inspections and physical fitness tests.
Education
Bachelor of Healthcare Administration & Management -
Colorado State University
Global Campus - Aurora, CO04.2023
Associates of Science - Medical Assisting
Brown Mackie College of Salina
Salina, KS12.2011
Associates of Science - Liberal Arts
Barton Community College
Fort Riley North, KS03.2008
Sterile Processing Technician -
CRCST – IAHCSMM
Certified Healthcare Leadership -CHL
HSPA
Skills
- Transformational Leadership Style
- Process Improvement
- Active Listening
- HIPAA Compliance
- Quality Patient Care
- Cost-Reduction Methods
- Audit Processes
- Daily Status Reports
- Critical Thinking
Timeline
Sterile Processing Supervisor - Interim Manager
HealthONE Aurora
04.2023 - Current
Lead Sterile Processing Technician
The Medical Center Of Aurora
01.2020 - Current
Sterile Processing Tech II
The Medical Center of Aurora, Central, Aurora Co
09.2018 - 01.2020
Certified Sterile Processing Technician
North Colorado Medical Center, Central Processing
07.2018 - 09.2018
Sterile Processing Technician III
West Valley Medical Hospital
09.2013 - 07.2018
Freeman Monitoring Service – Screening Technician
Caldwell
04.2013 - 09.2013
Childcare Program Assistant
Child Development Center, CDC
03.2009 - 03.2013
Platoon Sergeant
US Army
11.2006 - 02.2009
Bachelor of Healthcare Administration & Management -
Colorado State University
Associates of Science - Medical Assisting
Brown Mackie College of Salina
Associates of Science - Liberal Arts
Barton Community College
Sterile Processing Technician -
CRCST – IAHCSMM
Certified Healthcare Leadership -CHL
HSPA
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