Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Ortega

Denver

Summary

Accomplished Manager with a proven track record at Corsica Wine Bar, enhancing customer satisfaction and employee engagement through effective conflict resolution and team leadership. Skilled in complex problem-solving and staff training, significantly improving service delivery and operational efficiency. Expert in verbal and written communication, fostering a culture of continuous learning and collaboration.

Overview

6
6
years of professional experience

Work History

Manager

Corsica Wine Bar
11.2023 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Build front of house schedule of over fifty employees.

Floor Manager

Root Down
07.2022 - 11.2023
  • Oversaw supply restocking, area cleaning, and product organization.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of guest preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Assistant General Manager

Ultreia
06.2021 - 07.2022
  • Motivated, trained, and disciplined employees to maximize performance.
  • Handled cash accurately and prepared deposits.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Was quickly promoted from floor manager to assistant general manager.

Floor Manager

Grimaldi's Pizzeria
10.2018 - 06.2021
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Managed team of fifty employees to maintain smooth-running operations of shop floor.
  • Managed store inventory and stock levels to maintain availability of products.

Education

High School Diploma -

Tom C. Clark High School
San Antonio, TX
05.2008

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Timeline

Manager

Corsica Wine Bar
11.2023 - Current

Floor Manager

Root Down
07.2022 - 11.2023

Assistant General Manager

Ultreia
06.2021 - 07.2022

Floor Manager

Grimaldi's Pizzeria
10.2018 - 06.2021

High School Diploma -

Tom C. Clark High School
Christopher Ortega