Christopher Monces
Colorado Springs
Summary
Dynamic, results-oriented professional with a proven track record in customer service and warehouse operations. Expertise in delivering exceptional support in high-pressure call center environments, utilizing outstanding communication skills and active listening to resolve customer inquiries effectively. Solid experience in logistics and inventory management, complemented by a strong ability to collaborate within teams and adapt to evolving challenges. Committed to maintaining high standards of quality and efficiency, with proficiency in operating forklifts and managing stock to ensure seamless workflow.
Overview
9
9
years of professional experience
Work History
Ordering Specialist
Synq3
01.2018 - 10.2019
- Great communication skills
- Placed orders
- Assisted in great customer service
- Placed up to 160 orders a day
Customer Service Representative
Alorica
04.2015 - 12.2017
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Routinely answered customer questions regarding merchandise and pricing.
- Asked open-ended questions regarding merchandise and pricing.
- Built long-term customer relationships and advised customer on purchases and promotions.
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Retail Sales Associate
Sears Holdings
08.2013 - 12.2015
- Developed strong relationships with customers.
- Signed customers up for the loyalty program to help them save money.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Alerted customers to upcoming sales events and promotions.
- Welcomed customers into the store and helped them locate items.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Crew Member/Cashier Food Prep
McDonald's
09.2010 - 08.2013
- Great customer service while taking order and handling money.
- Adaptable to pressure, responsible, organized and hard working.
- Ensured the food was properly handled and stored.
- Able to collaborate and work well as a team.
- Clear communication skills.
Education
Associate of Applied Science - Criminal Justice
Everest College - Colorado Springs
Colorado Springs, CO9 2010
Skills
- 14 years excellent Customer Service Experience
- Energetic work attitude
- Customer-Focused
- Skilled problem solver
- Adhere to high customer service standards
- Active listening skills
- Decision making ability
- Strong client relations
- Motivated team player
- Upselling techniques
- Constantly meet sales goals
- Retail sales
- Attention to detail
- Team collaboration
- Lifting and sorting
- Warehouse safety
- Heavy lifting
- Workplace cleanliness
Education and Training
other
Timeline
Ordering Specialist
Synq3
01.2018 - 10.2019
Customer Service Representative
Alorica
04.2015 - 12.2017
Retail Sales Associate
Sears Holdings
08.2013 - 12.2015
Crew Member/Cashier Food Prep
McDonald's
09.2010 - 08.2013
Associate of Applied Science - Criminal Justice
Everest College - Colorado Springs