Christopher Marshall
Aurora
Summary
Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in [Skill].
Overview
20
20
years of professional experience
Work History
Customer Service Cashier
TCC
02.2024 - 12.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Billing Office Temp Staff
Centura Health
07.2017 - 06.2018
- Successfully reconcile old accounts using both the Meditech and Epic health information systems to verify critical account and billing information
- Partnered with the Medicaid team on the Flight for Life billing project to identify and enter proper medical codes into patient accounts to allow for timely Medicaid payment
- Established positive relationships with customers and other staff members.
Certified Nurse's Assistant (CNA)
Life Care Center of Littleton
08.2013 - 05.2017
- Excel in the hands-on delivery of consistent, high-quality patient care to up to 15 individuals in both acute and long-term care settings
- Drive the daily health, wellness and healing of patients by employing compassionate techniques to monitor patients' condition, measure vital signs and body measurements, and assist with activities of daily living
- Promote a systems-wide approach to patient care by partnering with RNs, outside medical providers, and family members to coordinate seamless medical coverage that meets patients' entire body of healthcare needs
- Implemented a system to ensure continuity of patient care across several daily shifts, driving patient comfort and encouraging more robust healing
- Successfully increased efficiency and accuracy in documenting specific nursing actions through forms, reports and logs
- Partnered with nursing staff to create and execute tailored development plans designed to raise patient satisfaction
- Achieved outstanding performance reviews that highlighted a strong work ethic and dependability
Medicare Primary Processor
DaVita, Inc
04.2012 - 08.2013
- Systematically reviewed Medicare billing claims to verify their accuracy and eligibility for payment, while partnering with individual dialysis centers to pinpoint billing discrepancies
Blood Bank Processing Technician Lead
University of Colorado Hospital
05.2011 - 03.2012
- Successfully transformed a failing bank blood into a thriving operation through a systematic focus on core process improvements, recruiting a loyal staff of employees, and the development of a robust training program
- Created new Standard Operating Procedures (SOPs) to reshape and standardize the business
- Innovated and implemented strict training initiatives for all new staff
- Drove customer safety through rigid patient identification on all incoming samples and by adhering to all Food and Drug Administration (FDA) regulations
- Decreased critical processing errors by over 50%
- Hand-picked by management for the vital Lead Technician Role, due to a proven ability to perform well under stress and bring order to a chaotic environment
Clinical Laboratory Processing Technician
University of Colorado Hospital
11.2009 - 05.2011
- Leverage strong customer relationship management skills to drive the delivery of exceptional service to both internal and external clients
- Performed office management procedures, scheduled patients for lab tests, provided test results to departments, and scheduled tests for shipment
- Accepted, triaged, and documented all samples entering laboratory
- Plated urine cultures for microbiology after hours
- Established and implemented comprehensive procedures with clinical research teams for future projects
Teller / Personal Banker / Assistant Branch Manager
Chase Bank
03.2005 - 11.2009
- Excelled in the management of one of the fastest-paced branches of Chase Bank in the State of Colorado
- Led the day-to-day branch operation, staff oversight, and financial management of customer transactions
- Drove the delivery of legendary customer service including tailored client research requests, account maintenance, newly opened accounts, and customer education designed to guide clients towards their financial goals
- Leveraged accounting and finance expertise to process detailed transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
- Achieved numerous Sales Awards and Customer Service Awards for surpassing performance goals and exceeding service expectations
- Ranked #1 Busiest Store Branch in the entire state of Colorado
Education
Bachelor of Science - Biology
University of Colorado Denver
Denver, CO01.2011
Skills
- ACCOUNT MAINTENANCE
- ACCOUNTING
- CUSTOMER SERVICE
- FINANCE
- MAINTENANCE
- Front Office
- Typing
- Microsoft Office
- Powerpoint
- Word
- Laboratory Experience
- FDA Regulations
- Microbiology
- Banking Management
- Customer Service Delivery
- Financial Goal Management
- Financial Terminology
- Client Advocacy
- Documentation
- Regulations & Privacy
Additional Information - Areas Of Expertise
- Accounting & Finance
- Banking Management
- Customer Service Delivery
- Financial Goal Management
- Financial Terminology
- Client Advocacy
- Account Maintenance
- Documentation
- Regulations & Privacy
Timeline
Customer Service Cashier
TCC
02.2024 - 12.2024
Billing Office Temp Staff
Centura Health
07.2017 - 06.2018
Certified Nurse's Assistant (CNA)
Life Care Center of Littleton
08.2013 - 05.2017
Medicare Primary Processor
DaVita, Inc
04.2012 - 08.2013
Blood Bank Processing Technician Lead
University of Colorado Hospital
05.2011 - 03.2012
Clinical Laboratory Processing Technician
University of Colorado Hospital
11.2009 - 05.2011
Teller / Personal Banker / Assistant Branch Manager
Chase Bank
03.2005 - 11.2009
Bachelor of Science - Biology
University of Colorado Denver
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