Christopher Hyams

I was responsible for overseeing all FOH operations to ensure seamless service and an excellent guest experience. I managed and trained a team of servers, bartenders, and hosts, fostering a collaborative and efficient work environment. My responsibilities included creating staff schedules, conducting interviews and hiring processes to build a reliable team, payroll & bookkeeping, as well as administrative tasks to ensure smooth business operations and financial accuracy. I implemented operational improvements that enhanced service efficiency, streamlined workflow, and elevated guest satisfaction. Additionally, I maintained strong communication between FOH and BOH teams to ensure smooth operations and a cohesive dining experience.

I provided exceptional customer service by attentively guiding guests through the dining experience, offering menu recommendations, and ensuring their needs were met promptly and professionally. Additionally, I oversaw front-of-house operations, managing staff schedules, training new team members, and maintaining high service standards. I implemented efficient workflows that enhanced service speed and guest satisfaction. My ability to handle reservations and manage guest relations ensured a seamless dining experience, while my organizational skills allowed me to address any issues proactively.

In my previous position at a prestigious seafood restaurant in Charleston, SC, I balanced roles as both a fine dining server and a floor manager. This dual role allowed me to cultivate a deep understanding of high-volume service while catering to an upscale clientele. As a server, I provided personalized attention to guests, ensuring that each dining experience was exceptional through expert menu knowledge and attentive service.

In my capacity as floor manager, I oversaw daily operations, coordinating a team of servers and support staff to maintain the restaurant’s high standards. I managed reservations and guest relations, effectively handling any concerns or special requests to enhance guest satisfaction. My experience in managing a high-pressure environment taught me to implement streamlined processes that increased efficiency and reduced wait times, all while maintaining the restaurant’s elegant atmosphere.

I provided fine dining service while also assisting with operational duties to ensure seamless daily functions. I maintained a high level of attentiveness to guest needs, offering menu recommendations and ensuring a superior dining experience. In addition to serving, I played a key role in supporting restaurant management by helping to train new staff members, coordinating with the kitchen to optimize service flow, and assisting with floor oversight during peak hours. My ability to handle fast-paced environments while maintaining excellent customer service helped improve overall guest satisfaction and team performance.