CHRISTOPHER CHACON
Colorado Springs
Summary
Accomplished Senior Property Adjuster at USAA Property Claims with expertise in policy interpretation and operational risk management. Proven track record in coaching and mentoring, enhancing team performance by 20%. Adept at negotiation and conflict resolution, fostering cross-functional collaboration to drive successful outcomes. Recognized for leadership and strategic problem-solving in complex claims environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Property Adjuster
USAA Property Claims
Colorado Springs
07.2024 - Current
- Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources.
- Leadership for All delegate: Inspects and reviews claims files for quality while managers from the APA level through the SPA level are out of the office. Coaches adjusters as necessary on appropriate policy interpretation, coverage application, evaluation and negotiation of settlements, member issue de-escalation as well as career development opportunities to improve overall process and engagement.
- Determines and negotiates complex claims settlement and makes recommendations to management for settlement amounts outside of authority limits.
- Maintains accurate and current claim file documentation throughout the claims process for complex claims.
- Recognizes and solves obstacles that occurs in the claims process without supervisory approval.
Property Adjuster
USAA Property Claims
Colorado Springs
06.2022 - 07.2024
- Leadership for All delegate: Inspects and reviews claims files for quality while managers from the APA level through the SPA level are out of the office. Coaches adjusters as necessary on appropriate policy interpretation, coverage application, evaluation and negotiation of settlements, member issue de-escalation as well as career development opportunities to improve overall process and engagement.
- Y-cord champion coaches, provides feedback to, and develops new as well as tenured employees in need of further assistance with metrics such as adherence, paying/closing losses, and productivity.
- Subject matter expert across multiple teams and had integral role creating an adjuster-led environment where adjusters can learn about and practice using virtual estimating tools while working on their own claims.
- Active participant across different regional and team chats to identify and mitigate risk by ensuring consistent and compliant application of coverage decisions throughout USAA.
- Skilled with researching, collaborating with different departments, assembling, and disseminating presentations pertaining to operations changes for diverse audiences ranging from new employees to leadership.
- Receives, acknowledges, investigates, and settles moderate-complex claims in a timely manner with high regard for member satisfaction and company compliance policies.
- Recently promoted to Senior Property Adjuster.
- Settled moderate-complex claims promptly, prioritizing member satisfaction and adherence to compliance policies.
Associate Property Adjuster
USAA Property Claims
Colorado Springs
01.2021 - 06.2022
- Assisted auto claims by managing incoming calls during times of high call volume.
- Member of Property Express Internet loss surge team.
- Served as point of contact to Express Adjusters throughout different regions for newly implemented Career Building Blocks training.
- Point of contact for feedback and implementation of new processes as well as identification of opportunities in various tools including FNOL template and claims assignment process.
- Supported colleagues in handling low to moderately complex claims, mentoring others regarding knowledge of specific policies and procedures as needed.
- SIU (Special Investigations Unit) Red Ribbon Achievement Award recipient for three or more accepted referrals which successfully identified potential red flags and risks in need of further investigation.
Safety, Health, and Environment Project Analyst
Cobham Semiconductor Solutions
Colorado Springs
01.2018 - 01.2021
- Provided Environment, Health, and Safety (EHS) oversight which contributed to successful project outcomes by providing accurate forecasts and risk assessments.
- Identified as well as analyzed any unprecedented project risks and developed mitigation strategies as necessary to avoid project interference.
- Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed.
- Worked closely with management team to establish company-wide ergonomics policies, industrial hygiene programs and emergency procedures, fostering a culture of health and safety within the organization.
Team Leader, Sergeant (E-5)
United States Army
Various Locations
01.2004 - 11.2014
- Led team of Military Combat Engineers, fostering a professional atmosphere that prioritized integrity, respect, and engagement for fellow service members.
- Prepared and presented risk assessments, monitored implementation of safety procedures as well as managed effective communication between team members for over 120 successful transportation and route clearing movements.
- Intermediary for entry level personnel, on behalf of senior leadership, in charge of preparing and facilitating technical development consistent with regulated compliance training, policies and procedures.
- Evaluated training needs and effectiveness of a cross-functional organization; Implemented innovative teaching techniques and conducted job relevant training to lower enlisted Combat Engineers and various other ranking soldiers interested in cross-training.
- Set performance expectations for the team, monitoring progress towards goals, and providing constructive feedback as needed.
Education
Masters of Divinity - Christian Apologetic
Liberty University
11.2025
Bachelor of Arts - Geography and Environmental Studies
University of Colorado at Colorado Springs
Colorado Springs, CO12.2018
Skills
- Policy interpretation and implementation
- Operational risk management
- Team training and development
- Cross-functional collaboration
- Coaching and mentoring
- Metrics analysis and improvement
- Interpersonal communication
- Negotiation and conflict resolution
Certification
- Associates in Claims, 2025
- HAAG Certified Reviewer, Levels I and II, 2024
- Xactimate Level I and II, 2024
References
References available upon request.
Timeline
Senior Property Adjuster
USAA Property Claims
07.2024 - Current
Property Adjuster
USAA Property Claims
06.2022 - 07.2024
Associate Property Adjuster
USAA Property Claims
01.2021 - 06.2022
Safety, Health, and Environment Project Analyst
Cobham Semiconductor Solutions
01.2018 - 01.2021
Team Leader, Sergeant (E-5)
United States Army
01.2004 - 11.2014
Masters of Divinity - Christian Apologetic
Liberty University
Bachelor of Arts - Geography and Environmental Studies
University of Colorado at Colorado Springs