Christopher Abdulla
La Junta,CO
Summary
Dynamic Solutions Engineer at RingCentral with a proven track record in customer support and technical training. Expert in UCaaS and CCaaS, I excel in designing effective workflows and technical documentation. Recognized for mentoring teams and enhancing customer satisfaction through innovative solutions and proactive communication.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
Work History
Solutions Engineer
RingCentral
10.2022 - Current
- Coordinated with customers and resolved all technical issues and prepared documents.
- Maintained communication with internal stakeholders and provided mentorship to processes.
- Monitored and collected all technical information and designed appropriate workflow for customers.
- Provided appropriate tools to streamline all campaigns for active deployment.
- Designed and prepared technical presentations and recommended solutions for client issues.
Alarm Technician
Homesync Security
01.2022 - 10.2022
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Maintained alarm hardware inventory levels, safeguarding component availability for emergency calls.
- Installed security systems in residential and commercial buildings
- Activated cameras, alarm systems, and IR motion detectors
Parachute Rigger
US Army
06.2018 - 12.2021
- Packed and rigged parachutes and heavy equipment
- Inspected and maintained parachutes, seat pans and survival equipment.
- Inspected items for defects and damage.
- Recorded product, packaging and order information on specified forms.
- Assessed paratroopers for defects and proper parachute assembly before airborne operations
Lifeguard
City of Las Animas
06.2017 - 08.2017
- Monitored safety of guests in and around swimming pool.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
High School Diploma -
Las Animas High School
Las Animas, CO05-2018
Skills
- UCaaS
- CCaaS
- CRM Expert
- Customer support
- Technical training
- Technical documentation
Timeline
Solutions Engineer
RingCentral
10.2022 - Current
Alarm Technician
Homesync Security
01.2022 - 10.2022
Parachute Rigger
US Army
06.2018 - 12.2021
Lifeguard
City of Las Animas
06.2017 - 08.2017
High School Diploma -
Las Animas High School
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