Christine Sutton
Colorado Springs Cardiology
Colorado Springs
7
years of professional experience
Diligent Healthcare Professional
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Work History
New Patient Referral Coordinator
2 Years 4 Months- Coordinated new patient referrals to optimize scheduling and improve patient flow.
- Managed electronic health records to ensure accurate documentation and compliance with regulations.
- Facilitated communication between patients and medical staff, enhancing service delivery and satisfaction.
- Developed streamlined processes for referral tracking, reducing delays in patient care initiation.
- Assisted in training new staff on referral procedures and systems, promoting team efficiency.
- Collaborated with healthcare providers to resolve issues related to patient referrals effectively.
Surgery Coordinator
4 Years 11 Months- Managed patient inquiries regarding surgery details, enhancing overall satisfaction and clarity.
- Trained new coordinators on scheduling software and best practices for effective communication with medical teams.
- Coordinated surgical schedules for multiple providers to optimize patient flow and resource allocation.
- .Communicated with surgeons, anesthesiologists, and nursing staff to ensure timely preparation for surgeries.
- Managed authorization process in a timely manner to avoid delays of scheduled surgeries.
Education
Medical Administration Certificate - Medical Administration
Skills
HIPAA compliance
Insurance verification
Appointment scheduling
Patient confidentiality
Medical terminology
Referral coordination
Empathy and patience
Eligibility determination
Electronic health records
Friendly and outgoing
Timeline
New Patient Referral Coordinator
Colorado Springs Cardiology
04.2024 - CurrentRead More
Surgery Coordinator
Colorado ENT & Allergy
04.2019 - 03.2024Read More
Pima Medical Institute
Medical Administration Certificate from Medical Administration
Read More