Christine Sanchez Carranco
Aurora
Summary
Customer-oriented professional bringing stellar customer satisfaction record. Versed in conducting customer account research, fulfilling requests and rectifying data and billing errors. Strong organizational, management, and interpersonal skills. I am a seasoned Customer Care Professional with a solid background in resolving customer concerns, maintaining high satisfaction levels, and implementing effective solutions. Known for strong communication skills, problem-solving abilities, and commitment to providing exceptional customer service. Proven capability in creating impactful relationships with customers, thereby fostering brand loyalty and repeat business. Skilled at training team members on successful customer interaction tactics to enhance overall service quality.
Overview
10
10
years of professional experience
Work History
Customer Care Specialist
Transworld Systems, Inc
01.2025 - Current
- Customer care via phones involving account review, technical support for website, payments, emergencies with water service, and service order placement, edits, and review.
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
- Provided timely responses to customer questions and complaints in a professional manner.
- Created detailed documentation of all customer interactions and transactions.
- Maintained an organized system of records related to customer service requests.
- Adhered to company policies when handling confidential customer information.
Customer Care Specialist
Nordstrom.com
07.2015 - 12.2022
- Customer care in Chat, email, and phones involving sales, account review, technical support, personal shopping, and order status/issues.
- Also involved in Holiday training, training new hires, and general team trainings as well as Holiday temporary Supervisor positions throughout the years.
- I worked with Nordstrom.com on imaging for our website as well as created verbiage templates that are currently used company-wide during customer chat and email interactions.
Education
Associates, Bachelors, Masters, & Doctorate - criminal justice, psychology, business management
University of Phoenix
01.2017
General Education -
Hoopa Valley High school
01.1997
Skills
- Contact Center
- Microsoft Office
- Word
- Excel
- Sales
- Typing
- Teamwork
- Data Entry
- Email & Phone Customer Service
- Technical Support
- Training
- Holiday Supervisor Support
- Personal Shopper
- Customer service
- Account management
- Documentation skills
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Record keeping
- Emergency response
- Payment processing
- Customer service excellence
- Decision-making
- Punctuality and reliability
Additional Information
Comcast Business, Dish Network, Nelnet Student Loan Servicing, References can also be provided upon request.
Timeline
Customer Care Specialist
Transworld Systems, Inc
01.2025 - Current
Customer Care Specialist
Nordstrom.com
07.2015 - 12.2022
Associates, Bachelors, Masters, & Doctorate - criminal justice, psychology, business management
University of Phoenix
General Education -
Hoopa Valley High school