Summary
Overview
Work History
Education
Skills
Timeline
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Christine DeLuca

Analyst 4
Aurora

Summary

Accomplished and detail-oriented analyst with a strong foundation in communication, problem-solving, collaboration, and project management. Adept at managing multiple priorities efficiently in dynamic, fast-paced environments. Recognized for a proactive and adaptable approach to identifying challenges and implementing effective, results-driven solutions.

Overview

27
27
years of professional experience

Work History

Analyst 4

Comcast Cable Company
04.2023 - Current
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Led over 150 projects in 2024, including 45+ tool transitions, user acceptance testing, deployments and user access approvals across 60+ tools used by 4,000+ frontline agents.
  • Managed organizations Net Promoter Scores (NPS) for employees, transactions, product and elevations. Increased the NPS elevations by 50% in 2024.
  • Participated Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Built dashboards and reporting frameworks using Microsoft Office, Smartsheet, and Power BI to guide go/no-go decisions and monitor trial impact.

Administrative Supervisor

Comcast Cable Company
04.2017 - 04.2023
  • Served as the main point of operations leaders for 125+ technician's payroll, FMLA/FMLi, PTO, attendance and administrative corrective actions, establishing strong relationships built on professionalism and reliability.
  • Identified an error in Colorado employee PTO balances, which saved the company $1.3 million.
  • Supported the roll out of two new company wide tools from development through launch to over 4k employees.
  • Received the 2022 Center Star award which recognizes employees within the top 3% of the organization.

Operations Leader

Comcast Cable Company
02.2006 - 04.2015
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Spearheaded quality initiatives by enforcing strict adherence to established guidelines and procedures in daily operations.
  • Empowered staff members to take ownership over their respective work areas by fostering a collaborative environment built upon trust, open communication channels, and mutual respect – ultimately leading to higher morale levels experienced company-wide due in large part to increased employee engagement efforts undertaken consistently throughout tenure spent working within this particular role capacity.

Contract Supervisor

Pinpoint Staffing
08.2005 - 02.2006
  • Supported 150+ contractors approving time cards, managing attendance, and acted as liaison between Comcast and the contracting company.

Office Manager

Steel Images Inc
10.1998 - 08.2005
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events, meetings, travel, trade shows ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, purchase orders, billing and shipping while maintaining high-quality services.
  • Conducted regular inventory assessments of office and production supplies, ordering necessary items proactively to prevent stock shortages.

Education

High School Diploma -

Valley View High School
Moreno Valley, CA

Skills

  • Customer Service & Stakeholder Engagement
  • Project & Program Management
  • People Leader
  • Change Management & Strategic Design
  • Cross-Functional Collaboration
  • Product Management & Lifecycle Ownership
  • Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • Microsoft Smartsheet, Microsoft Planner, JIRA
  • Data Analysis & Reporting
  • Workflow Optimization & Process Improvement
  • Written & Verbal Communication

Timeline

Analyst 4

Comcast Cable Company
04.2023 - Current

Administrative Supervisor

Comcast Cable Company
04.2017 - 04.2023

Operations Leader

Comcast Cable Company
02.2006 - 04.2015

Contract Supervisor

Pinpoint Staffing
08.2005 - 02.2006

Office Manager

Steel Images Inc
10.1998 - 08.2005

High School Diploma -

Valley View High School

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Christine DeLucaAnalyst 4