Christina Zehner
Denver
Summary
Dynamic Personal Shopper with extensive experience at Instacart and Shipt, excelling in customer service and attention to detail. Proven ability to prioritize orders and adapt to changing demands, ensuring high satisfaction ratings. Skilled in online order processing and fostering strong customer relationships, contributing to repeat business and long-term growth.
Overview
14
14
years of professional experience
Work History
Personal Shopper
Shipt
08.2021 - Current
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Recommended alternative products or options when specific items were out of stock or unavailable.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Monitored service after sale and implemented quick and effective problem resolutions.
Personal Shopper
Instacart Shoppers
03.2018 - Current
- Assisted customers with product selection based on preferences and dietary needs.
- Ensured accurate order fulfillment through attention to detail during shopping processes.
- Adapted quickly to changing customer demands and store inventory fluctuations.
- Provided feedback on product quality and stock levels to maintain customer satisfaction standards.
- Implemented best practices for maintaining cleanliness and organization during shopping tasks.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Executive Assistant
Bel Shower Door
03.2012 - 02.2018
- Managed executive calendars, scheduling meetings and appointments efficiently.
- Coordinated travel arrangements, ensuring timely bookings and itineraries.
- Prepared detailed meeting agendas and minutes for leadership discussions.
- Developed and maintained filing systems for confidential documents and records.
- Assisted in project management tasks, tracking deadlines and deliverables.
- Streamlined office procedures, enhancing workflow and communication efficiency.
- Provided support for budget tracking and expense reporting processes.
- Fostered relationships with vendors to ensure timely procurement of office supplies.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Improved office efficiency by implementing new filing systems and document management processes.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
Education
High School Diploma -
Poultney High School
Poultney, VTSkills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Flexible schedule
- Online order processing
- Prioritizing orders
- Upbeat and outgoing attitude
- Heavy lifting
- Verifying order accuracy
- Payment processing
- Documentation and reporting
- Sales expertise
- Accurate money handling
Timeline
Personal Shopper
Shipt
08.2021 - Current
Personal Shopper
Instacart Shoppers
03.2018 - Current
Executive Assistant
Bel Shower Door
03.2012 - 02.2018
High School Diploma -
Poultney High School