Christina Wheeler
Canon City,CO
Summary
Knowledgeable with solid history of managing billing processes and ensuring accurate financial records. Adept at resolving discrepancies and improving billing procedures. Demonstrated proficiency in utilizing accounting software and maintaining organized records.
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced with insurance verification processes, ensuring accurate and timely handling of patient information. Utilizes strong analytical skills to identify and resolve discrepancies, maintaining seamless operational flow. Knowledge of industry regulations and best practices, contributing to overall efficiency and reduced claim rejections.
Overview
19
19
years of professional experience
Work History
Billing Specialist
Solvista Health
04.2024 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Verified accuracy of accounts payable payments, resulting in 80% reduction in payment errors and check reissues.
Insurance Verification /Office Administrative Assistant
Solvista Health
10.2018 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Medical Records/Billing Assistant
Button Family Practice
12.2015 - 09.2018
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Received, sorted, and distributed incoming mail.
- Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Generated monthly billing and posting reports for management review.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Bookkeeping/Balancing/Department Supervisor
Home Depot
05.2006 - 12.2015
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Built and designed large displays weekly to promote specific products.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Optimized scheduling processes to ensure adequate staffing levels while minimizing overtime costs.
- Mentored new sales associates to contribute to store's positive culture.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed team of 20 employees, delegated tasks and held each employee accountable for completing assignments.
Education
High School Diploma -
Canon City High School
Canon City Colorado05-1983
Skills
- Billing systems and software
- Insurance verification
- Customer service
- Claims processing
- Claim submission
- Payment posting
- Report generation
- Billing best practices
- Time management
- Monthly billing management
- Payment processing
- Statement preparation
Timeline
Billing Specialist
Solvista Health
04.2024 - Current
Insurance Verification /Office Administrative Assistant
Solvista Health
10.2018 - Current
Medical Records/Billing Assistant
Button Family Practice
12.2015 - 09.2018
Bookkeeping/Balancing/Department Supervisor
Home Depot
05.2006 - 12.2015
High School Diploma -
Canon City High School
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