Christina Torrez
Lakewood
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
OPTUMCARE United Health Group
07.2024 - Current
- Greets patients as they arrive and manages wait time
- Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
- Collects co-payments, co-insurance, and deductibles and issues receipts
- Manages cashier box and daily deposits according to company policies
- Processes walk-in patients and visitors
- Answers phones and schedules appointments
- Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
- Manages medical records (maintains, files/scans, prepares for schedule)
- Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
- Establish and maintain effective working relationships with patients, employees, and the public
- Performs all other related duties as assigned
Patient Care Coordinator
Atlas Physical Therapy at The Highlands
12.2022 - 07.2024
- Coordinating appointment schedules
- Counseling patients on treatment options available
- Assessing benefit or insurance plans
- Medical billing
- Explaining healthcare benefits
- Monitor delivery of care by completing patient rounds, documenting care, and maintaining communication for transfer/discharge plan
- Maintain patient care database by entering new information as it becomes available
- Maintain quality service by establishing and enforcing organizational standards
- Develop interdisciplinary management tools by participating in meetings, coordinating information, and care requirements
Designer Specialist: Designer I
SiteWise
07.2021 - 08.2022
- Provide new and existing residential and internal customers with sizing and pricing for Natural Gas and Electric Service Laterals
- Interpret and analyze drawings, diagrams and maps
- Obtain service requests from builders using Geographic Information System (GIS) program
- Make appropriate calculations to determine meter size and type for installation
- Assign attributes of install for use by field crews
- Create quote letters, using standard formats
- Resolves discrepancies by collecting and analyzing data
- Act as primary contact for builders and serves as a liaison between builders and operating company
Patient Service Specialist
Select Physical Therapy
12.2020 - 07.2021
- Warmly greet every patient with eye contact, a smile, and a positive statement
- Attentively register new and existing patients as they arrive, offering them information as necessary to ensure they know what to expect during their visit
- Thoughtfully schedule patient appointments in person or over the phone by showing empathy for their needs and limitations
- Carefully conduct insurance authorizations and verifications
- Collect co-pays from patients with attention to detail
- Offer a fond farewell, providing any pertinent information about their next appointment
- Respond to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitude
- General clinic maintenance and upkeep
- Live the Select Medical Values in every interaction, every day
Parking Control Technician
Auraria Higher Education Center
02.2020 - 11.2020
- Write daily log reports
- Routine clerical work; answering phones, bus/parking pass sign up, etc.
- Issue citations for parking, standing, or stopping violations
- Explain parking laws; respond to public inquiries
- Customer service
- Money handling
- BRINKS assistance
- Perform related duties as assigned
Customer Service Representative
Acme Distribution Centers
07.2019 - 01.2020
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Prepare product or service reports by collecting and analyzing customer information
- Manage incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage with customers
Education
High School Diploma -
North High School
Denver, CO05.2014
Skills
- Clerical Experience
- Insurance Verification
- Communication skills
- Medical receptionist
- Administrative Experience
- Medical Office Experience
- Data entry
- HIPAA
- GIS
- Epic
- Adaptability (work in changing environment)
- Organizational skills
- Microsoft Office
- Patient Care
- Medical terminology
- Customer service
- Teamwork
- EMR systems
- Attention to detail
Timeline
Patient Care Coordinator
OPTUMCARE United Health Group
07.2024 - Current
Patient Care Coordinator
Atlas Physical Therapy at The Highlands
12.2022 - 07.2024
Designer Specialist: Designer I
SiteWise
07.2021 - 08.2022
Patient Service Specialist
Select Physical Therapy
12.2020 - 07.2021
Parking Control Technician
Auraria Higher Education Center
02.2020 - 11.2020
Customer Service Representative
Acme Distribution Centers
07.2019 - 01.2020
High School Diploma -
North High School
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