Summary
Overview
Work History
Education
Skills
Notable Projects
Additional Qualifications
Affiliations
Certification
Accomplishments
Languages
References
Timeline
Generic

CHRISTINA SIMBENGA

Colorado Springs

Summary

Results-driven Azure Support Engineer with expertise in data analysis and project management. Known for strong troubleshooting skills and collaboration, driving impactful solutions that enhance user experience and platform performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Azure Developer Support Engineer

Teknowledge
Colorado Springs
03.2024 - Current

Resolved complex technical issues while guiding users in utilizing Microsoft Azure cloud services effectively.

  • Collaborated with engineering teams to escalate bugs and enhance platform functionality.
  • Created and maintained comprehensive technical documentation and support resources.
  • Participated in product testing to ensure quality and reliability prior to deployment.

Critical Situations Manager

Teknowledge
Colorado Springs
10.2021 - 03.2024
  • Mentored new Critical Situations Managers during one year and nine months of training programs.
  • Promoted continuous learning by sharing knowledge with team members.
  • Advocated for clients through practical application and training sessions.
  • Analyzed patterns to enhance service delivery and customer satisfaction.
  • Utilized strong writing skills for clear documentation and effective communication.

Certified Nurse's Assistant

Melody Living
Colorado Springs
02.2021 - 10.2021
  • Advocated for patients' well-being by actively participating in care planning discussions, contributing valuable insights based on data-driven observations.
  • Effectively managed time and prioritized tasks to meet patient care needs, demonstrating the ability to handle multiple responsibilities efficiently.
  • Adapted to and utilized healthcare information systems and electronic health records (EHRs), showcasing proficiency in technology and data management.

Education

Bachelor of Computer Science - Data Analytics

SNHU
Manchester, NH
08.2025

Diploma of Data Science - San Antonio, TX

Southern Careers Institute
San Antonio, TX
12.2022

Associate of Arts - PRE NURSING

Pikes Peak Community College
Colorado Springs, CO
05-2018

Skills

  • Interpersonal communication
  • Project management
  • Collaboration and teamwork
  • Data analysis and cleaning
  • Statistical analysis
  • SQL and database management
  • Power BI and Tableau visualization
  • Python and R programming
  • Azure resource management
  • Kusto query language proficiency
  • Pattern recognition
  • Incident management

Notable Projects

  • Car Crash Project, The Car Crash Data Analytics Project is a pioneering initiative enhancing road safety by harnessing the power of data analytics., 06/2022
  • Clothing Project, The Clothing Data Analytics Project assisted in leveraging data-driven insights to revolutionize how we understand and engage with consumer trends., 12/2022

Additional Qualifications

  • Programming Foundations (Python), 07/2022
  • Certification of Statistics Foundation, 02/2023
  • Power BI Certification, 12/2023
  • Az-900, 03/2024
  • Volunteer Sunday School Teacher, 8 years
  • Church Translator and Social Media Manager
  • Bilingual, English, Swahili

Affiliations

  • Volunteer Sunday School Teacher for 9 years
  • Swahili and English Translator
  • Church Media Team

Certification

  • Python Certification (07/2022)
  • Power BI and Statistics Certification (02/2023
  • Az-900 Certification (03/2024)

Accomplishments

  • Critical Situations Mentor and Subject Matter Expert
  • 3 Consecutive 5 Stars from Microsoft Clients and closing cases under 10 days.
  • Exceeding goals in offering above and beyond customer service and meeting metrics for 3 years at Teknowledge

Languages

Swahili
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Azure Developer Support Engineer

Teknowledge
03.2024 - Current

Critical Situations Manager

Teknowledge
10.2021 - 03.2024

Certified Nurse's Assistant

Melody Living
02.2021 - 10.2021

Bachelor of Computer Science - Data Analytics

SNHU

Diploma of Data Science - San Antonio, TX

Southern Careers Institute

Associate of Arts - PRE NURSING

Pikes Peak Community College

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