Christina Ortiz
Fort Lupton
Summary
Accomplished Dispatcher and Office Manager with a proven track record at DCPS and Precise Striping, adept in efficient data management and client relations. Expertly managed high-stress situations and streamlined processes. Skilled in decision-making and prioritization, consistently achieving significant improvements in customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatcher
DCPS
02.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to customers.
- Directed dispatching, routing, and tracking of 13 fleet vehicles.
- Manage and track employee time punches to ensure accurate payroll processing.
- Maintain records of vacation requests, approvals, and balances.
- Monitor and document employee call-ins, ensuring proper scheduling adjustments.
- Manage the hiring process for drivers, including recruitment and interviews.
Office Manager
Precise Striping
02.2020 - 02.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared and processed pay applications, ensuring accuracy and compliance with contract terms.
- Managed AIA billing.
- Developed and maintained a schedule of values for project tracking and billing.
- Filed liens on projects with delinquent payments to secure outstanding balances.
- Prepared and issued lien waivers for paid invoices in accordance with company and legal requirements.
DMV Title Clerk
Weld County DMV
02.2014 - 02.2020
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Enhanced office productivity by managing a high volume of title applications and paperwork daily.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Simplified processes for lien releases, helping customers navigate complicated situations more easily.
Education
High School Diploma -
Fort Lupton High School
Fort Lupton, CO05-2000
Skills
- Client Relations
- Efficient Data Management
- Effective Decision-Making
- Attentive Listening
- Prioritization and Scheduling
- Billing
- Administrative support
- Payroll processing
- Staff training
- Event coordination
Certification
- OSHA Certified
- Colorado Notary
- Medical Insurance Billing and Coding
Timeline
Dispatcher
DCPS
02.2024 - Current
Office Manager
Precise Striping
02.2020 - 02.2024
DMV Title Clerk
Weld County DMV
02.2014 - 02.2020
- OSHA Certified
- Colorado Notary
- Medical Insurance Billing and Coding
High School Diploma -
Fort Lupton High School
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