CHRISTINA MATLOCK
Peyton
Summary
Dynamic Senior Bill Pay Specialist at Yardi Systems with expertise in database management and exceptional communication skills. Achieved $130,000 in unrealized revenue through innovative audit methodologies. Proven ability to cultivate client relationships and streamline operations, driving optimal outcomes in fast-paced environments. Proficient in MS Office Suite and dedicated to excellence.
Overview
10
10
years of professional experience
Work History
Senior Bill Pay Specialist
Yardi Systems
Colorado Springs
03.2022 - 05.2025
- Used proficiency with MS Office Suite (Excel) to manage over 1,000 properties, dealing with hundreds of utility records and payments a day, organizing and categorizing appropriately in a deadline driven environment
- Developed audit methodology for highest performing team to use in exposing hidden delinquency details and trends, resulting in $130,000 of previously unrealized revenue
- Communicated with multiple property managers a day ensuring that billing and key performance indicators are met, and that critical issues are resolved to the customer’s standards
- Identified discrepancies in billing and customer data and defines solutions based on company needs and policy
- Cultivated client relationships through providing support and working to provide the best products for each client’s needs
- Dedicated to building strong internal and external partnerships that drive excellence, continuous team and client learning, and optimal client and business outcomes
Technical Account Manager
Yardi Systems
Colorado Springs
10.2020 - 03.2022
- Provided guidance to clients regarding product features, strategic solutions and best practices
- Introduced special projects to management that created efficient training, specific research tactics, and auditing
- Resolved software issues and utility escalations while collaborating with internal teams
- Proficient at adapting to all Software as a Service (SaaS) platforms within small time frames
- Analyzed contractual details and processed orders in accordance with contractual terms
- Researched and problem-solved for internal managers, directors, and clients ensuring that stakeholders could be properly briefed
Assistant Community Manager
Cortland Partners
Colorado Springs
12.2018 - 10.2020
- Received and processed resident payments and updated system accounts with latest information
- Coached newly hired assistant managers in the Colorado region, teaching how to keep meticulous records of delinquent accounts and payments
- Increased office organization by creating filing system and creating templates for staff to utilize during multiple processes involving job duties
Quality Control Manager
Cortland Build
Colorado Springs
02.2018 - 12.2018
- Developed and analyzed quality control processes
- Created and implemented new work procedures to standardize process and streamline workflow
- Updated quality control standards, methods and procedures to meet compliance requirements
Assistant Project Manager
Cortland Build
Colorado Springs
08.2017 - 02.2018
- Reported on status for each project to appropriate stakeholders
- Supported multiple field crews to maximize quality and work efficiency
- Established clear priorities and production quality standards
Leasing Consultant
Cortland Partners
Colorado Springs
10.2015 - 08.2017
- Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication
- Resolved conflicts between tenants regarding noise, encroachments, and parking
- Conducted property showings to highlight features and answer and direct concerns to close contracts
Education
Some College (No Degree) - General Studies
Oklahoma State University
Stillwater, OKSkills
- Database Management
- MS Office Suite
- Customer Service
- Payroll/Billing
- Communication
- Operations
- Logistics Support
- Employee Training
- SaaS platforms
- Client relationships
Timeline
Senior Bill Pay Specialist
Yardi Systems
03.2022 - 05.2025
Technical Account Manager
Yardi Systems
10.2020 - 03.2022
Assistant Community Manager
Cortland Partners
12.2018 - 10.2020
Quality Control Manager
Cortland Build
02.2018 - 12.2018
Assistant Project Manager
Cortland Build
08.2017 - 02.2018
Leasing Consultant
Cortland Partners
10.2015 - 08.2017
Some College (No Degree) - General Studies
Oklahoma State University