Christina Martinez
Denver
Summary
Organized Front Desk Patient Coordinator with experience in patient scheduling, data entry, and insurance verification. Possess strong communication skills for interacting with patients, medical professionals, and insurance companies. Skilled in multitasking while maintaining attention to detail and confidentiality. Notable impact made by improving office workflow efficiency in previous role.
Overview
10
10
years of professional experience
2000
2000
years of post-secondary education
Work History
Front Desk Patient Coordinator
Denver Eye Surgeons
Wheat Ridge
06.2025 - Current
- Scheduled patient appointments using electronic health record system.
- Managed patient intake process and collected necessary medical information.
- Coordinated communication between patients and healthcare providers.
- Medical Office Assistant Responsibilities:
- Checked patients in and out and managed front desk operations
- Prepared and organized patient charts
- Verified insurance information and eligibility
- Handled inbound and outbound phone calls professionally
- Filed and maintained accurate patient records and charts.
Patient Coordinator
Rocky Mountain Gastroenterology
Littleton
10.2022 - 04.2025
- Scheduled patient appointments using electronic health record system.
- Managed patient intake process and collected necessary medical information.
- Coordinated communication between patients and healthcare providers.
- Collected and updated patient demographics and referral details.
- Verified insurance coverage.
- Scheduled appointments based on patient symptoms and provider availability.
- Managed EMR systems including Allscripts PM and Phreesia.
- Provided compassionate patient service in a fast-paced medical office setting.
Appointment Coordinator
Culligan Water
Englewood
03.2016 - 09.2022
- Scheduled appointments for water delivery and service requests efficiently.
- Managed customer inquiries through phone and email communication effectively.
- Coordinated technician schedules to ensure timely service completion.
- high-volume inbound and outbound calls for customer scheduling.
- Scheduled installation and repair appointments for water systems.
- Coordinated delivery routes and ensured timely customer service.
- Processed payments and maintained accurate service records.
Education
Alameda High School
Lakewood, COSkills
- Electronic health records
- Patient scheduling
- Insurance verification
- Core Patient Coordinator Skills
- Patient communication & customer service – Greeting patients, explaining procedures, answering questions, and creating a welcoming environment
- Scheduling & time management – Coordinating appointments efficiently and handling high call volumes
- Insurance verification – Checking coverage
- Electronic Medical Records (EMR) proficiency – Using systems like Allscripts or Phreesia to update patient information
- Data entry & accuracy – Maintaining organized and confidential patient records
- Multitasking in fast-paced settings – Managing phones, front desk duties, and patient flow at the same time
- Problem-solving skills – Handling scheduling conflicts or patient concerns calmly
- Team collaboration – Working with providers, nurses, and office staff
- HIPAA compliance & confidentiality – Protecting patient privacy
- Billing & payment processing – Collecting co-pays and assisting with billing questions
Timeline
Front Desk Patient Coordinator
Denver Eye Surgeons
06.2025 - Current
Patient Coordinator
Rocky Mountain Gastroenterology
10.2022 - 04.2025
Appointment Coordinator
Culligan Water
03.2016 - 09.2022
Alameda High School