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Christian D. Hernandez
Psychologist / Master In Jewish Studies / CAP CASE Associate (A)
Bogotá
Summary
Customer service representative with experience in language interpretation, account security, concessions prevention and heavy bulky services.
Psychologist at Konrad Lorenz University with knowledge in applied psychology, clinical intervention strategies, creation and development of workshops and social projects.
Social leader, kind toward others, respectable, patient before any circumstance and detail attentive.
Overview
4
4
years of professional experience
15
15
years of post-secondary education
4
4
Languages
Work History
CAP CSA
Amazon Operation Services Colombia S. A. S
Bogotá D.C.
05.2023 - Current
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with strong sense of personal responsibility
Communication Representative
Solvo Global
Bogotá D.C.
01.2023 - 04.2023
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with strong work ethic.
- Excellent communication skills, both verbal and written.
- Strengthen interpretation skills.
- Answered client queries and complaints to provide strong customer service.
Administrative Officer
Kehilat Yovel
Bogotá
01.2022 - 01.2023
- Executed record filing system to improve document organization and management every week.
- Set up conference rooms, technology and materials to facilitate meetings every week.
- Edited documents to improve accuracy of language, flow and readability every day.
- Translated videos with quality content to publish on social media every week.
CSA
Amazon Operation Services Colombia S. A. S
Bogotá
09.2020 - 08.2021
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Connected with customers to address questions and resolve issues through phone.
Education
Master of Science - Jewish Studies
Universidad Hebraica México
Mexico 01.2021 - Current
Bachelor of Science - Psychology
Konrad Lorenz University
Bogotá D. C. 01.2012 - 08.2017
Diplomat - Clinical Sexology
Konrad Lorenz University
Bogotá D. C. 11.2015 - 12.2015
High School Diploma -
Colegio Nuevo San Luis Gonzaga
Bogotá D. C. 02.2006 - 12.2011
Skills
Biblical Hebrew
Accomplishments
- Resolved product issue through consumer testing.
- Writer of reviews at Colombian Psychology Congress & 1st Latin America Regional Psychology Conference (2015).
- Achieved psychology workshops.
- Translations English - Spanish and Spanish - English.
Affiliations
Colegio Colombiano de Psicólogos
Software
Office
Drive
Reading
Most part of the day I'm reading something, a book, an article, etc., the majority of my readings are focused in the field of Judaism like the Daf Yomi, halakha, etc. and also in the field of Jewish Studies.
Timeline
CAP CSA
Amazon Operation Services Colombia S. A. S
05.2023 - Current
Communication Representative
Solvo Global
01.2023 - 04.2023
Administrative Officer
Kehilat Yovel
01.2022 - 01.2023
Master of Science - Jewish Studies
Universidad Hebraica México
01.2021 - Current
CSA
Amazon Operation Services Colombia S. A. S
09.2020 - 08.2021
Diplomat - Clinical Sexology
Konrad Lorenz University
11.2015 - 12.2015
Bachelor of Science - Psychology
Konrad Lorenz University
01.2012 - 08.2017
High School Diploma -
Colegio Nuevo San Luis Gonzaga
02.2006 - 12.2011
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