Summary
Overview
Work History
Education
Skills
LANGUAGES
References
Timeline
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Christian Vargas Suarez

Medellín

Summary

Customer-focused Specialist with proven expertise in Customer Service, Technical Support, and Consultative Sales. Strong background in Mobile Technology, Digital Platforms, Payment Systems, and Software Solutions. Recognized for delivering exceptional service and guiding users through complex processes, ensuring satisfaction and loyalty. Highly effective communicator, adept at building trust in phone-based interactions.

Overview

5
5
years of professional experience

Work History

Accounting Assistant

Accounting Firm Dr. Orlando Acosta
06.2021 - Current

Enhanced financial decision-making through comprehensive debt analysis of client obligations.

Executed precise evaluations that informed strategic financial choices for clients.

Monitored diverse investment portfolios, ensuring alignment with tailored client objectives and prevailing market conditions.

Conducted in-depth financial assessments, revealing opportunities for enhanced strategy and effective risk management.

Managed financial data with accuracy, facilitating streamlined processes for efficient record-keeping and analysis.

Automated payment systems, significantly increasing transaction efficiency while reducing errors in financial processes.

Processed remittances with precision, ensuring timely and accurate fund transfers for optimal client service.

Handled foreign currency operations, strategically minimizing exchange risk through detailed planning and thorough analysis.

Collaborated with clients to develop personalized financial plans that addressed unique financial goals.

Technical Specialist

Verizon
01.2025 - 11.2025
  • Enhanced system performance through innovative technical solution development.
  • Resolved complex technical issues by collaborating with cross-functional teams effectively.
  • Identified improvement areas through thorough system analysis and implemented strategic solutions.
  • Conducted training sessions on software features and best usage practices for users.
  • Processed secure customer credit and debit card transactions, ensuring billing compliance.
  • Managed mobile services and products to optimize performance and enhance service experience.

Sales Associate

Garden Warehouse
12.2023 - 12.2024
  • Enhanced customer decisions through extensive product knowledge development.
  • Increased customer satisfaction through effective communication and problem-solving skills.
  • Achieved monthly sales targets through strategic execution of initiatives.
  • Trained new team members to improve sales techniques and performance.
  • Clarified store policies to improve operational efficiency for team members.

Store Manager Assistant

T Mobile
04.2023 - 10.2023
  • Enhanced customer retention through consultative selling and clear product explanations.
  • Assisted Store Manager with cash handling and inventory control processes.
  • Analyzed sales performance metrics, supporting strategic business decisions and improvements.
  • Provided personalized technical support for devices, networks, and account configurations.
  • Facilitated device activations and upgrades while maintaining high service standards.
  • Ensured compliance with policies related to billing, inventory, and customer security.

Education

High School Diploma -

San Marcos School
Medellín, Antioquia
12.2022

Skills

  • Customer service
  • Microsoft Excel
  • Bank reconciliation
  • Journal entries
  • Data inputting
  • Attention to detail
  • Problem-solving
  • Multitasking
  • Customer retention strategies

LANGUAGES

English (C1)
Spanish (Native)

References

  • Xiomara, Giraldo, Senior, Master's, PhD, Degree, Licensed in Mathematics, +57 311 3614079
  • Ines, Saraguzza, Administrator, CEO and Nobadent Administrator, +1 (954) 647-1344

Timeline

Technical Specialist

Verizon
01.2025 - 11.2025

Sales Associate

Garden Warehouse
12.2023 - 12.2024

Store Manager Assistant

T Mobile
04.2023 - 10.2023

Accounting Assistant

Accounting Firm Dr. Orlando Acosta
06.2021 - Current

High School Diploma -

San Marcos School
Christian Vargas Suarez