Summary
Overview
Work History
Education
Skills
Language
Timeline
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Christian Useche

Bogota DC

Summary

Experienced bilingual agent with strong communication skills in English and Spanish. Adept at assisting diverse clients effectively, handling customer inquiries, and providing timely solutions. Consistently exceeds performance metrics with proven ability to multitask and manage high call volumes. Achieves exceptional call resolution times and customer QA ratings.

Overview

4
4
years of professional experience

Work History

Warranty - Customer service representative

Concentrix
09.2024 - Current
  • Company Overview: SilveRock
  • Provided detailed information to customers regarding warranty coverage for vehicle repairs.Verified claim status and communicated updates to clients in a clear and professional manner. Assessed mechanical components and reviewed repair issues to determine potential warranty coverage.
  • Coordinated with repair facilities to receive and forward estimates to the Accounts Payable department.

Customer service representative

Anthology
06.2023 - 09.2024
  • Technical support, mainly MFA issues, password resets, Receive calls from 40+ universities resolving technical issues for students, faculty and Staff, escalating per KB indications.

Customer service representative

Contact Point 360
08.2022 - 06.2023
  • Answering calls in both English and Spanish, providing timely solutions to customers regarding billing issues, escalating to the corresponding teams for prompt resolution, in addition to offering insurance-related products and services.

Customer service representative

Teleperformance
10.2021 - 08.2022


  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts

Education

tecnologo electromecanico -

SENA
01.2014

Skills

  • Technical Understanding
  • Skilled Multi-tasker
  • Technical Support
  • Help Desk Support
  • Customer support
  • Python Basics
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Language

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

Warranty - Customer service representative

Concentrix
09.2024 - Current

Customer service representative

Anthology
06.2023 - 09.2024

Customer service representative

Contact Point 360
08.2022 - 06.2023

Customer service representative

Teleperformance
10.2021 - 08.2022

tecnologo electromecanico -

SENA

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Christian Useche