Bilingual automotive and customer service professional with hands-on experience in vehicle maintenance, repair, and safe operations. Skilled at delivering exceptional customer service, resolving issues efficiently, and working in fast-paced environments. Background includes automotive technician roles at Goodyear and Discount Tire, HVAC installation and repair, and service in the U.S. Marine Corps with a focus on reliability, discipline, and teamwork. Recognized for adaptability, problem-solving, and strong interpersonal skills, with a proven ability to balance technical expertise and customer satisfaction.