Christian Erdie
Colorado Springs
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring [Skill], [Skill] and [Skill] abilities developed over [Number]-year career to a growth-oriented role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Training Specialist Sr.
Ent Credit Union
11550 Ent Parkway, Colorado Springs CO. 80917
02.2020 - Current
- Conducts in-house training programs for service center staff to include MSR training, MRT, IRA training, BC training, Training Labs and customized training courses using a variety of instructional materials, participant materials, job aids and software programs to facilitate job skills development.
- Responsible for preparation of class materials and coordination of training classes
- Mentors new and existing Ops training specialists. Assists in appropriate follow up for Ops training specialists not successfully meeting standards
- Maintains liaison with all departments and key managers of the credit union to ensure accuracy, currency, and consistency of all training materials
- Assist in the design, development, implementation, and evaluation of training programs to meet training needs.
- Monitor industry development and trends to ensure effective utilization of learning practices.
- Other duties as required.
Volunteer Firefighter/EMT-B
Fountain Fire Department
Address: 811 N Santa Fe Ave, Fountain, CO 80817
03.2020 - 01.2023
- Respond to all fire/rescue (animal and people), hazmat or medical calls and emergencies, and provides direction or support as necessary in the particular area as dictated. May be sole respondent in some cases, and may be required to coordinate volunteers or other agencies/departments at site. Respond and mitigate non-emergency situations.
- Performs basic maintenance on vehicles and equipment ensuring access via communications equipment and responsiveness/readiness of emergency vehicles.
- Performs maintenance of fire facilities, including custodial duties such as cleaning, repairing and relates tasks.
- Assists in fire prevention activities, including performing facility inspections, providing educational materials or programs for citizens, businesses, schools, day care facilities and organized groups.
- Attends and provides formal recruit training on fire department issues, procedures, and programs for volunteer staff.
- Performs all duties and responsibilities of a firefighter and EMT.
- Worked 24 hour shifts at fire stations on station duty or on ambulance crew.
- Annual trainings to ensure all required certifications are current and maintained.
Member Service Representative Sr.
Ent Credit Union
11550 Ent Parkway, Colorado Springs CO. 80917
08.2018 - 02.2020
- Provided quality member service through accurate and professional face to face member transactions to include new member account creation, account file and card file maintenance, and basic Service Center Control Manual procedures.
- Accountable for meeting member needs through maintaining a strong knowledge of products and services available to members, regularly providing referrals to such products and services in all areas including, but not limited to lending, investments, electronic banking, wealth management, and business banking.
- Responsible for complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).
- Responsible for maintaining a cash drawer following procedures defined in the Credit Union's Cash Control Policy.
Education
High School Diploma -
Sand Creek Highschool
Colorado Springs05.2012
Skills
- Advanced Knowledge and implementation of adult learning, facilitation, instructional design, and development
- Experienced public speaker
- Excellent written/verbal communication skills
- Expertise in technical curriculum development to include training manuals, materials, and presentations
- Excellent organizational skills with the ability to manage multiple and diverse projects
- Demonstrates consistent and logical problem-solving and decision-making skills
- Proficient in Microsoft Applications (Word, Excel, PowerPoint, Outlook)
Certification
Certified Credit Union Financial Counselor, CUNA, Exp: 03/2026
Timeline
Volunteer Firefighter/EMT-B
Fountain Fire Department
03.2020 - 01.2023
Operations Training Specialist Sr.
Ent Credit Union
02.2020 - Current
Member Service Representative Sr.
Ent Credit Union
08.2018 - 02.2020
High School Diploma -
Sand Creek Highschool