Attentive customer service representative and manager with 15 years experience. Excellent communication skills and a strong leader within the work community. Very proficient and detail oriented.
Overview
15
15
years of professional experience
Work History
Food Truck Manager
Scrooge Maki Foco
06.2022 - Current
Maintained all book keeping, employee records, prepared payroll and scheduled shifts.
Managed all licensing and tax accounts
Developed all social media posts and interactions
Purchased food and cultivated strong vendor relationships
Lead Customer Service Representative
Rocky Mountain Veterinary Cardiology
05.2016 - 06.2022
Managed daily operations of clinic for all technicians and doctors
Responsible for answering client phone calls, managing schedules, and transferring messages between departments
Displaying excellent customer service to all clients and other veterinary clinics in the surrounding area
In charge of accounts receivable and bookkeeping
Claims Adjuster
Insurance Claim Adjusters
07.2014 - 05.2016
Responsible for contacting insured’s, retaining information, and explaining claims process
Updating insurance carriers with status of claims and assisting guidance to field adjusters
Reviewing the estimates and analyzing claims to determine extent of company's coverage
Make approval or denial decisions and negotiate settlements with claimants in accordance with policy provisions
Manager
Massage Green Spa
09.2010 - 07.2014
Developed and maintained relationships with customers and suppliers through account development.
Supervised a staff of thirty employees, which included recruiting and hiring
Managed payroll, scheduling, and problem solving to ensure a successful retreat
Reporting daily sales figures and general bookkeeping