Chris Skelton
Littleton
Summary
Experienced with team leadership, customer service, and operational management. Utilizes strong problem-solving skills to maintain high standards and address issues promptly. Track record of fostering collaborative environment, ensuring efficient and effective operations.
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager on Duty
Starbucks
09.2016 - Current
- Worked 5 plus years of shift/floor management and running breaks.
- 7 years of inventory management.
- 3 years of black eagle espresso machine experience.
- 9 years of customer service and coffee expertise.
- 2 years of Baking experience.
- 5 years of high quality coffee retails.
Operations Manager
Epic Parks LLC - Lava Island
07.2025 - 06.2026
- Streamlined operational workflows to enhance efficiency across park services and attractions.
- Oversaw staff training initiatives, fostering a culture of safety and customer service excellence.
- Implemented inventory management systems to optimize resource allocation and reduce waste.
- Coordinated cross-departmental collaboration to ensure seamless event execution and visitor satisfaction.
- Mentored junior staff, cultivating leadership skills and promoting a team-oriented environment throughout the organization.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Crew Mate
Chick-fil-A Restaurants
05.2012 - 07.2014
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Developed a reputation for prompt, efficient service with a high level of accuracy, receiving top ratings for 3 months
- Volunteered as the cow mascot for family nights and community events, where i entertained children and supported funraising.
Education
High School -
Cinco Ranch High School
Katy, Texas06-2011
No Degree - Sports Business
University of Houston
Houston, TXSkills
- Customer service, Time management, Food service, Communication skills, Restaurant experience, Guest services
- Staff training and development
- Scheduling proficiency
- Customer service focus
- Policy enforcement
- Inventory oversight
- Complex Problem-solving
- Team building
Certification
Colorado Food Health and Safety Certification
Timeline
Operations Manager
Epic Parks LLC - Lava Island
07.2025 - 06.2026
Manager on Duty
Starbucks
09.2016 - Current
Crew Mate
Chick-fil-A Restaurants
05.2012 - 07.2014
High School -
Cinco Ranch High School
No Degree - Sports Business
University of Houston