Chona Nagel
Pueblo West
Summary
Detail-oriented grocery stocker with a strong focus on cleanliness, workplace safety, and enhancing customer satisfaction. Proven ability to streamline inventory processes and maintain product availability.
Dedicated grocery stocker with over two years of experience in shelf organization and inventory management. Skilled in product knowledge and maintaining high cleanliness standards, contributing to improved customer experiences and sales support.
Results-driven professional with a background in grocery stocking and bakery production. Known for strong time management and collaboration skills, successfully enhancing customer satisfaction and streamlining operational processes.
Overview
17
17
years of professional experience
Work History
Grocery Stocker
Johnny's Supermarket
Angeles City, Philippines
06.2021 - 08.2023
- Restocked shelves promptly to maintain product availability and enhance customer shopping experience.
- Organized inventory displays to ensure compliance with merchandising standards and improve visibility of promotions.
- Assisted in managing stock levels, minimizing out-of-stocks through effective inventory rotation techniques.
- Collaborated with team members to streamline restocking processes and reduce time spent on shelf replenishment.
- Monitored expiration dates and removed outdated products to uphold store quality standards and customer safety.
- Trained new staff on proper stocking procedures and best practices for maintaining store organization.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
Bakery Production Worker
Bakers' Fair Zabarte Mall
Caloocan, Philippines
12.2020 - 03.2021
- Operated baking machinery to produce a variety of baked goods efficiently.
- Monitored ingredient quality and inventory levels to ensure consistency in production.
- Collaborated with team members to streamline workflows and improve production timelines.
- Assisted in training new staff on safety protocols and operational procedures.
- Packaged finished products for presentation, ensuring adherence to quality standards.
- Implemented best practices for food safety and sanitation throughout the production process.
- Maximized freshness of baked goods by closely monitoring oven temperatures and adjusting as needed for optimal results.
- Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
- Ensured accurate order fulfillment by carefully packaging finished products according to customer specifications.
- Demonstrated adaptability by quickly learning and fulfilling various roles within the bakery operation as needed, including mixing doughs, shaping pastries, and operating ovens.
- Reduced food waste through careful monitoring of ingredient usage and inventory management.
Receptionist
Strategic Publishing Media Services - CNN Building
Dubai, UAE
02.2007 - 07.2017
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing inter-office collaboration and efficiency.
- Assisted in maintaining office supplies inventory, streamlining procurement processes for operational needs.
- Developed and implemented filing systems, improving document retrieval speed and accuracy.
- Handled multi-line phone system, directing calls efficiently to appropriate personnel or departments.
- Trained new staff on reception protocols, fostering a knowledgeable team environment.
- Organized and facilitated meetings and events, ensuring logistical support and attendee coordination.
- Enhanced customer service experience through prompt responses to inquiries and resolution of issues.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
High School Diploma -
Bagong Silang High School
Caloocan, PhilippinesSkills
- Time management
- Shelf organization
- Product rotation
- Pricing and signage updates
- Product labeling skills
- Product labeling
- Cleanliness standards
- Sales support
- Product knowledge
- Shelf maintenance
- Cleaning and sanitizing
- Workplace safety
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 20+ in the development of monthly promotional items to go on sale.
Employee of the month twice
In my tenure at Strategic Publishing Media Services, I won employee of the month twice. I helped the company expand sales in the middle east (GCC region)
Languages
English
Professional Working
Tagalog
Native or Bilingual
Timeline
Grocery Stocker
Johnny's Supermarket
06.2021 - 08.2023
Bakery Production Worker
Bakers' Fair Zabarte Mall
12.2020 - 03.2021
Receptionist
Strategic Publishing Media Services - CNN Building
02.2007 - 07.2017
High School Diploma -
Bagong Silang High School