Chole Kile
Pueblo
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
2010
2010
years of post-secondary education
Work History
Direct Care Worker
B-4 Day Program and residential services
Pueblo
09.2024 - Current
- Provided direct care and support to individuals with diverse disabilities.
- Assisted clients with daily living activities, promoting independence and dignity.
- Collaborated with team members to develop personalized care plans.
- Facilitated engaging activities to enhance social interaction and well-being.
- Monitored client behaviors and reported changes to supervisory staff.
- Ensured a safe and clean environment for clients at the residential facility.
- Supported clients during meal times, promoting healthy eating habits.
- Maintained accurate documentation of client progress and daily activities.
- Provided personal care to clients, such as bathing, grooming and toileting.
- Respected cultural diversity when interacting with individuals from different backgrounds.
- Cultivated relationships with residents to support happiness and emotional well-being.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Laundered clothing and bedding to prevent infection.
- Followed care plan and directions to administer medications.
- Maintained confidentiality according to agency policies regarding client information.
- Helped clients with personal needs from exercise to bathing and personal grooming.
Store Manager
Dollar General
Underwood
02.2023 - 05.2024
- Supervised daily operations of store, ensuring smooth workflow and efficiency.
- Managed inventory levels, organizing stock and maintaining product availability.
- Trained and mentored staff on customer service best practices and store policies.
- Implemented visual merchandising standards to enhance store presentation and appeal.
- Coordinated employee schedules, optimizing labor costs while meeting staffing needs.
- Resolved customer complaints promptly, fostering a positive shopping experience.
- Conducted regular inspections to ensure compliance with safety and cleanliness standards.
- Analyzed sales trends to inform inventory decisions and improve product assortment.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Organized promotional events to increase product awareness.
Education
Pueblo County High School
Pueblo, COSkills
- Customer service
- Employee training
- Inventory management
- Team collaboration
- Conflict resolution
- Personal care
- Effective communication
- Time management
- Problem solving
- Safety compliance
- Compassionate support
- CPR certified
- Compassionate client care
- Professional boundaries
- Reliability and punctuality
- Client documentation
- Compassionate caregiving
- First aid and safety
- Emotional support
- Empathy and patience
- Positive reinforcement
- First aid and CPR
- Housekeeping tasks
- Multitasking and organization
- De-escalation techniques
- Emotional intelligence
- Problem-solving
Timeline
Direct Care Worker
B-4 Day Program and residential services
09.2024 - Current
Store Manager
Dollar General
02.2023 - 05.2024
Pueblo County High School