Chiane Ireland
Colorado Springs
Summary
Dedicated and results-driven hospitality professional with extensive experience in food service, customer relations, and team leadership. Proven ability to deliver exceptional guest experiences, optimize service efficiency, and drive repeat business. Recognized for outstanding performance in high-volume, fast-paced restaurant environments. Adept at multitasking, problem-solving, and maintaining high service standards to enhance customer satisfaction and revenue growth.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
Cracker Barrel
04.2022 - 06.2024
- Greeted and seated guests efficiently, ensuring a smooth dining experience by optimizing seating assignments and managing guest flow during peak hours
- Maintained an exceptional customer service rating, frequently receiving positive guest feedback
- Assisted with large party reservations and trained new hosts to improve team efficiency
Waitress
Rolling T Truck Stop & Cafe
07.2019 - 10.2021
- Served guests in a fast-paced environment while ensuring high levels of satisfaction by coordinating with the kitchen to expedite orders and maintain timely service
- Increased sales by 20% through effective upselling and product recommendations including beverages, desserts, and limited-time menu options
- Worked closely with the kitchen staff to ensure timely and accurate food delivery, which helped minimize customer wait times
Team Member
Taco Bell
03.2017 - 08.2018
- Provided fast, friendly service while maintaining a 99% order accuracy rate
- Trained new employees in service protocols and cash handling, improving overall team performance
- Assisted in process improvements, such as streamlining order taking and improving kitchen communication, which helped reduce customer wait times during peak hours
Education
Associate of Applied Science -
Bluegrass Community And Technical College
Lexington, KY05-2025
Skills
- High-Volume Customer Service
- Fast-Paced Food Service Operations
- Sales & Upselling Techniques
- Staff Training & Leadership
- Cash Handling & POS Systems
- Team Collaboration & Problem-Solving
- Performance Metrics & Efficiency Improvement
- Guest Experience Enhancement
- Sanitation & Compliance Standards
Timeline
Restaurant Hostess
Cracker Barrel
04.2022 - 06.2024
Waitress
Rolling T Truck Stop & Cafe
07.2019 - 10.2021
Team Member
Taco Bell
03.2017 - 08.2018
Associate of Applied Science -
Bluegrass Community And Technical College
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