CHEYENNE DOWODZENKA
LAKEWOOD
Summary
Results-driven professional with 9+ years of experience in banking, financial services, leadership, and customer service. Proven track record of leading teams, improving operational efficiency, resolving complex customer concerns, and delivering exceptional client experiences. Skilled in employee coaching, performance management, training, payroll administration, compliance, and process improvement. Recognized for strong communication, problem-solving, and relationship-building abilities, with a passion for supporting both customers and employees while driving organizational success.
Overview
12
12
years of professional experience
Work History
SUPERVISOR, INVESTOR RESEARCH & REPORTING/ LOAN RESOLUTIONS
First Bank
04.2024 - Current
- Analyzed and validated high-volume financial reports to ensure accuracy, compliance, and data integrity.
- Resolved complex client issues, improving customer satisfaction and retention.
- Led onboarding and training initiatives, improving team productivity and performance.
- Managed full-cycle team operations including hiring, performance management and workforce planning.
- Ensured regulatory compliance by managing required communications and documentation for delinquent accounts.
- Acted as a key point of contact between teams to ensure alignment on processes and priorities.
- Maintained reports to track team performance, ensuring accuracy and accountability.
- Developed and updated standardized procedure to improve consistency and reduce errors across team functions.
- Managed high-volume workloads while maintaining accuracy and meeting strict deadlines.
Part Time-Beauty Advisor
Sephora
Golden, CO
01.2023 - 07.2025
- Maintained product displays to ensure an inviting shopping environment.
- Educated clients on skincare and cosmetics through demonstrations and tutorials.
- Resolved customer inquiries and concerns with professionalism and care.
- Utilized point-of-sale systems for processing transactions efficiently.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Created a positive shopping experience for each customer through effective communication skills.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Recommended merchandise based on expert product knowledge and client preferences.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
ASSISTANT SUPERVISOR, POST CLOSE (Business need department transfer)
First Bank
04.2022 - 04.2024
- Oversaw post-close operations, ensuring timely completion and adherence to regulatory and internal compliance standards.
- Managed team workload and pipeline to ensure efficient document review, processing, and deadline adherence.
- Coordinated with internal and external stakeholders to resolve post-closing issues and ensure accurate documentation.
- Identified processes inefficiencies and implemented workflow improvements to increase efficiency and reduce errors.
- Analyzed discrepancies and resolved data inconsistencies to improve overall accuracy and reporting quality.
- Utilized systems such as LRMS and ENCOMPASS to ensure post-close requirements and conditions were met.
- Supported employee development through coaching, performance reviews, and regular feedback sessions.
- Fostered a collaborative team work environment, improving communication and overall productivity.
BRANCH SUPERVISOR
Bellco Credit Union
Lakewood
04.2017 - 04.2022
- Led daily branch operations, overseeing team performance, customer experience, and operational efficiency in a high-volume environment.
- Managed and developed team members through coaching, training, and performance evaluations, improving overall productivity and engagement.
- Oversaw loan application processes from intake closing, ensuring accuracy, compliance, and timely completion.
- Built and maintained strong client relationships, increasing member retention and contributing to growth revenue.
- Developed and executed sales strategies, consistently meeting or exceeding cross-selling and branch performance goals.
- Ensured compliance with banking regulations, internal policies, and audit requirements while maintaining high servicing standards.
- Streamlined operational processes to improve efficiency, reduce errors, and enhance workflow consistency.
- Collaborated with leadership to improve initiatives that improve branch performance and customer experience.
- Manager high-volume client interactions, resolving complex issues and ensuring positive outcomes.
- Supported recruitment, onboarding, and training of new employees, strengthening team performance and retention.
Seasonal-Beauty Advisor
Ulta
Littleton, CO
09.2017 - 12.2017
- Maintained up-to-date knowledge of beauty trends and product offerings.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Created a positive shopping experience for each customer through effective communication skills.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Ensured that all displays were neat and organized at all times.
- Organized store by returning merchandise to proper areas and restocked displays.
Front End Team Lead
Walmart
Denver, CO
02.2014 - 05.2017
- Led front-end team to enhance customer service interactions.
- Coordinated scheduling and training for front-end staff members.
- Managed cash handling procedures and ensured compliance with policies.
- Developed and implemented efficient checkout processes for increased speed.
- Oversaw inventory management for front-end merchandise displays.
- Analyzed customer feedback data to identify opportunities for improvements in user experience.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Managed cash handling audits for entire store, maintaining accuracy and supporting loss prevention efforts.
Education
DIPLOMA - Algebra 1&2, English, Public Speaking, Criminal Justice, Sociology, Psychology
John F Kennedy Highschool
Skills
- Core Competencies
- Operations Management
- Process Improvement
- Compliance & Risk Management
- Data Analysis & Reporting
- Cross-Functional Collaboration
- Leadership & Team Development
- Team Leadership
- Coaching & Mentoring
- Employee Training
- Performance Management
- Technical Skills
- Microsoft Excel
- Microsoft Word
- Payroll Processing
Timeline
SUPERVISOR, INVESTOR RESEARCH & REPORTING/ LOAN RESOLUTIONS
First Bank
04.2024 - Current
Part Time-Beauty Advisor
Sephora
01.2023 - 07.2025
ASSISTANT SUPERVISOR, POST CLOSE (Business need department transfer)
First Bank
04.2022 - 04.2024
Seasonal-Beauty Advisor
Ulta
09.2017 - 12.2017
BRANCH SUPERVISOR
Bellco Credit Union
04.2017 - 04.2022
Front End Team Lead
Walmart
02.2014 - 05.2017
DIPLOMA - Algebra 1&2, English, Public Speaking, Criminal Justice, Sociology, Psychology
John F Kennedy Highschool