CHESSA ST.CLERGY
Fort Collins
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Experienced manager with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Shift Manager
Buffalo Wild Wings
02.2024 - Current
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly kept up with staff by validating team members in their positions.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Mentored new crew members contribute to store's positive culture.
Manager
Krazy Karl's Pizza
07.2022 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager of Operations
Crystal Joys
01.2022 - 09.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
Manager
Fly High Trampoline Park
11.2021 - 05.2022
- Completed workplace safety and hazard inspections.
- Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
- Participated in safety meetings by answering questions from staff members.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Planned parties according to customer specifications.
- Organized various themed parties, with coordinated decorations, menus and activities.
Hostess
Texas Roadhouse Steakhouse
09.2020 - 04.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Used cash registers and credit card machines to cash out customers.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
Education
Certificate - Medical Assisting
Front Range Community College
Fort Collins, CO08.2024
High School Diploma - undefined
Mountain View High School
Loveland, CO05.2022
Concurrent Enrollment -
Front Range Community College
Fort Collins, CO05.2022
Skills
- Supporting Personal Needs and Goals
- POS Software
- Customer Service
- Guest Inquiries
- Verbal and Written Communication
- Team Development
- Energetic and Enthusiastic
- Train and Mentor Employees
- Cash Handling and Payment Processing
Timeline
Shift Manager
Buffalo Wild Wings
02.2024 - Current
Manager
Krazy Karl's Pizza
07.2022 - 04.2024
Manager of Operations
Crystal Joys
01.2022 - 09.2022
Manager
Fly High Trampoline Park
11.2021 - 05.2022
Hostess
Texas Roadhouse Steakhouse
09.2020 - 04.2021
High School Diploma - undefined
Mountain View High School
Certificate - Medical Assisting
Front Range Community College
Concurrent Enrollment -
Front Range Community College