CHERYL RUSK
Sterling
Summary
Former Army Staff Sergeant and Certified Pharmacy Technician with strong leadership and customer service skills. Proven ability to adapt quickly to new challenges while maintaining organization and responsibility. Demonstrated problem-solving capabilities and a track record of building effective relationships with clients and team members. Committed to supporting team success and driving positive outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart Pharmacy
Sterling
09.2021 - Current
- Work closely with pharmacists on duty in a retail setting to help prepare and distribute medications to patients.
- Engage with patients through direct greetings and telephone communication, resolving inquiries and managing refill requests.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- When necessary, direct calls and inquiries to the pharmacist.
- Suggest and administer appropriate immunizations to patients.
- Perform inventories to ensure proper tracking and dispensing of medications.
- Adhere to policies and procedures while managing controlled substances.
- Finalize distribution and checkout process of medications at register.
- Assist in training new technicians.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
Office Manager
Lock & Sons Plumbing and Heating
Sterling
11.2019 - 09.2021
- Streamlined operations encompassing bookkeeping, payroll, supplies, and various clerical services.
- Managed and paid invoices from vendors.
- Processed and distributed invoices to customers.
- Ensured exceptional customer service for all patrons through prompt phone response and timely crew dispatch
- Oversaw management of company Facebook page, including post creation and engagement
Universal Banker 1
Bank of the West
Sterling
10.2013 - 11.2019
- Provided timely, precise, and exceptional customer service.
- Entered consumer loan applications into the WebApp loan processing program.
- Trained employees on cash drawer operation.
- Facilitated teller operations by supplying necessary coin and currency.
- Maintained confidentiality of bank records and client information.
- Complied with Bank of the West security and audit protocols.
- Balanced daily cash deposits and bank vault inventory.
- Facilitated sales of appropriate products and services to customers, improving banking experience and fostering financial advancement
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Verified customer identity through driver's license or other forms of identification.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
Education
Creative Writing/English -
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Online01.2022
BASIC NON-COMMISSIONED OFFICER COURSE - Leadership training (E-6/SSG)
US ARMY
FT. BLISS, TX01.2005
PRIMARY LEADERSHIP DEVELOPMENT COURSE - Leadership training (E-5/SGT)
US ARMY
FT. BLISS, TX01.2003
Journalism -
NORTHEASTERN JUNIOR COLLEGE
Sterling, CO01.1993
Skills
- File and records maintenance
- Training and development
- Quick learner
- Customer service excellence
- Computer proficiency
- Data entry
- Innovation and creativity
- Dependable and responsible
Volunteer Experience
- Annually volunteer as a member of the Vacation Bible Study committee at Sterling Foursquare Church which facilitates more than 100 children for a week in July in the evening
- Am a part of the Connections volunteers at church
- Annually volunteer as part of the team that heads up "Fall Fest" at Sterling Foursquare Church which is a community outreach program that hosts a multitude of games and events that is open to all who wish to participate and averages 350-450 people.
Accomplishments
- Commandant"s List - I graduated 2nd in my class in Primary Leadership Development Course
- Earned the rank of Sergeant (E-5) in 3 years active duty, earned my Staff Sergeant (E-6) in 4
- Circle of Excellence - exceeded sales goals and demonstrated excellent customer service
- Moment of Care for exceptional care for patients under uncommon circumstances.
Certification
- Nationally Certified Pharmacy Technician
- Certified Immunization Technician
- CPR/ BLS Certified
References
References available upon request.
Timeline
Certified Pharmacy Technician
Walmart Pharmacy
09.2021 - Current
Office Manager
Lock & Sons Plumbing and Heating
11.2019 - 09.2021
Universal Banker 1
Bank of the West
10.2013 - 11.2019
Creative Writing/English -
SOUTHERN NEW HAMPSHIRE UNIVERSITY
BASIC NON-COMMISSIONED OFFICER COURSE - Leadership training (E-6/SSG)
US ARMY
PRIMARY LEADERSHIP DEVELOPMENT COURSE - Leadership training (E-5/SGT)
US ARMY
Journalism -
NORTHEASTERN JUNIOR COLLEGE
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