Cheryl Pawelcik
Littleton,CO
Summary
As a seasoned and passionate Real Estate Broker & Property Manager, I excel in negotiation and customer service, ensuring optimal property value and tenant satisfaction. Leveraging skills in property marketing and resident relations, I've significantly enhanced property management standards, embodying professionalism and efficiency in every transaction and interaction.
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Real Estate Broker & Property Manager
Smart Property Management
05.2013 - Current
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Oversaw management of properties while providing general service to tenants.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Compared properties possessing similar features to determine competitive market prices.
- Arranged for inspections and surveys of sold properties.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Communicated effectively with owners, residents, and on-site associates.
- Completed annual rent calculations using housing database software.
- Kept properties in compliance with local, state, and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated appointments to show marketed properties.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Followed up on delinquent tenants and coordinated collection procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed market research data accordingly.
- Advised clients on market conditions and property value for informed decision-making.
- Conducted competitive market analysis to determine optimal pricing for properties.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Set up virtual home tours, in-person visits, and open houses for properties.
Education
Skills
- Colorado licensed real estate broker
- Property rental leasing agent and property manager
- Fair housing compliance and mandates
- Tenant and eviction laws
- Customer service-focused
- Property market and valuation research
- Property tours and inspections
- Contracting and negotiation
- Payment collection
- Lease renewals
- Maintenance and work order coordination
- Vendor management
- Property staging
- Skilled multi-tasker
- Exceptional oral and written communication skills
Timeline
Real Estate Broker & Property Manager
Smart Property Management
05.2013 - Current
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