Cheryl Kroll
Shawnee
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Underwriting Assistant
American International Group (AIG)
05.2023 - Current
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors
- Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications on policy updates
- Maintained high levels of accuracy in data entry, reducing errors in policy issuance and minimizing potential losses
- Collaborated with team members to achieve department goals, consistently meeting or exceeding established performance metrics
- Continuously sought opportunities to improve personal performance, incorporating feedback from supervisors and peers into daily work processes
Loan Officer
NBKC Bank
07.2017 - 03.2023
- Analyzed applicants financial status, credit and property evaluations to determine feasibility of granting loans
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports
- Educated customers on variety of loan products and available credit options to promote valuable decision-making
- Adhered to federal and state compliance guidelines relative to retail mortgage lending
- Performed daily maintenance of loan applicant database
- Delivered high levels of customer service to facilitate smooth processes
- Resolved file problems, bottlenecks and qualified issues throughout underwriting process
- Built referral business by meeting with local financial planning, home builders and real estate professionals
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines
Loan Officer
NASB Bank
04.2009 - 07.2017
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan
- Performed daily maintenance of loan applicant database
- Delivered high levels of customer service to facilitate smooth processes
- Recommended loan approvals and denials based on customer loan application reviews
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service
- Improved loan applications and documentation by informing applicant of additional requirements
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines
- Met with applicants to obtain information for loan applications and answer questions about process
Education
Secondary English Education -
University of Missouri
Columbia, MO05.1989
Skills
- Customer service-focused
- Excellent communicator
- Sales Support
- Policy Issuance
- Attention to Detail
- Multitasking
- Written Communication
- Excellent time management
- Reliable
- Time management abilities
- Document Review
Timeline
Underwriting Assistant
American International Group (AIG)
05.2023 - Current
Loan Officer
NBKC Bank
07.2017 - 03.2023
Loan Officer
NASB Bank
04.2009 - 07.2017
Secondary English Education -
University of Missouri
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