CHERYL HODGES

* Managed day-to-day business operations.

• Prepared and submitted biweekly payroll for employees, ensuring accurate and timely processing.
• Kept all semi-trucks compliant with state regulations through regular inspections and documentation.
• Filed quarterly fuel and International Fuel Tax Agreement (IFTA) reports to maintain regulatory compliance.
• Coordinated procurement of semi parts from suppliers and managed pickups to minimize downtime for repairs.
• Processed and organized new hire paperwork to streamline onboarding for incoming employees.

• Resolved customer complaints promptly, enhancing overall customer satisfaction.
• Assisted customers with account inquiries and transaction processing, ensuring accurate and efficient resolutions.
• Maintained up-to-date knowledge of banking products and services to provide informed support.
• Educated customers on digital banking tools and resources available.

• Oversaw staff training initiatives to ensure tellers understood products and services, improving service delivery.
• Managed teller schedules to optimize staffing during peak business hours, enhancing customer service.
• Maintained comprehensive knowledge of bank products and procedures to assist staff with complex inquiries, facilitating effective problem resolution.
• Counted cash drawers accurately at end of shift.

• Managed daily operations, ensuring smooth workflows and timely task completion to optimize performance.
• Communicated regularly with upper management, providing updates on operational progress and team challenges.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Provided ongoing training, coaching, and mentoring to staff, enhancing team productivity and skill development.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls, achieving satisfactory resolutions that benefited both customers and company.
• Managed high-stress situations, maintaining professionalism while resolving disputes to enhance customer satisfaction.
• Responded to customer requests for products and services, ensuring accurate information delivery to support decision-making.