Cheryl Biggins
Thornton
Summary
Experienced with managing hotel operations and elevating guest experiences. Utilizes leadership skills to guide teams and enhance service quality. Knowledge of effective staff training and conflict resolution strategies.
Experienced hospitality professional prepared for management roles. Proven ability to optimize guest satisfaction, streamline operations, and enhance team productivity. Strong focus on team collaboration, adaptability, and achieving results. Skills include staff management, budget oversight, and strategic planning. Reliable and flexible with changing needs in fast-paced environment.
Overview
7
7
years of professional experience
Work History
Hotel Manager
Doubletree by Hilton Denver
11.2023 - Current
- Managed the Food and Beverage Operation to include Banquets, Outlets and Culinary. Managed the Rooms Department to include Front Office Services, Housekeeping and Security.
- Hired and trained new employees, demonstrating best methods for serving guests.
- Regularly analyzed guest, peer and team feedback to identify and address areas where improvements could be made, resulting in consistent focus on better results.
- Handled employee relations and issues as they arose with swift review, accountability and follow-through typically rendering a new process as a result.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
General Manager
Doubletree by Hilton Denver Central Park
11.2017 - 11.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Education
Bachelor of Science - Hospitality Management
Johnson & Wales University
Providence, RI11-1991
Skills
- Guest relations management
- Community relations
- Special event coordination
- Training and mentoring
- Rooms division management
- Food and beverage operations
- Hotel operations & management
- Relationship building
- Teamwork and collaboration
- Strategic planning and analysis
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Excellent communication
Timeline
Hotel Manager
Doubletree by Hilton Denver
11.2023 - Current
General Manager
Doubletree by Hilton Denver Central Park
11.2017 - 11.2023
Bachelor of Science - Hospitality Management
Johnson & Wales University
Similar Profiles
Benjamin DaleyBenjamin Daley
Group Sales Manager at DoubleTree by Hilton Denver Cherry CreekGroup Sales Manager at DoubleTree by Hilton Denver Cherry Creek
Brandi WarrenBrandi Warren
Human Resources Manager at Hilton Denver City CenterHuman Resources Manager at Hilton Denver City Center
Miranda StaleyMiranda Staley
Sales Coordinator at Embassy Suites By Hilton Denver Tech CenterSales Coordinator at Embassy Suites By Hilton Denver Tech Center