Cherilyn Gotta
Durango
Summary
Knowledgeable Front Office Supervisor with solid background in managing front office operations and enhancing guest satisfaction. Proven ability to streamline processes and foster welcoming environment. Demonstrated strong leadership and organizational skills, ensuring seamless daily operations and high team morale.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Sage Hospitality Group
Denver, CO
07.2024 - 06.2026
- Increased guest satisfaction by 15% annually.
- Coordinated staff schedules to optimize coverage during peak hours and enhance efficiency.
- Supervised front office operations, ensuring exceptional guest service and satisfaction.
- Collaborated with management to develop strategies for improving overall operational effectiveness.
Front Desk/Housekeeping Inspector
Alterra Mountain Company
Winter Park, CO
01.2022 - 07.2024
- Inspected guest rooms for cleanliness and adherence to quality standards.
- Trained staff on housekeeping protocols and safety procedures.
- Conducted inventory management of cleaning supplies and equipment usage.
- Resolved guest complaints related to housekeeping services promptly and effectively.
- Established clear communication channels between housekeeping inspectors and other departments within the hotel, fostering a collaborative work environment focused on exceptional customer service.
Sales Associate
TruGreen Lawn Care
Lititz, PA
02.2021 - 11.2021
- Improved customer service scores by 20%
- Handled 50+ guest inquiries weekly
- Streamlined reservation process reducing wait time by 30%
- Developed strong customer relationships to enhance client retention and satisfaction.
- Educated customers on lawn care products and services, increasing product knowledge and sales effectiveness.
- Analyzed customer feedback to identify service improvement opportunities, driving operational efficiency.
Education
High School Diploma -
Cedar Crest High School
Lebanon, PA06-2015
Skills
- Customer Relationship Management
- Friendly, positive attitude
- Team Leadership
- Event Coordination
- Problem-solving
- Sustainable Practices
- Guest Satisfaction
- Budget Management
- Strategic Planning
- Teamwork and collaboration
- Multitasking
- Customer service
Certification
- Emerging Leadership Program - Sage Hospitality Group
- Certified Hospitality Supervisor - Sage Hospitality Group
Languages
Spanish
Beginner (A1)
Timeline
Front Office Supervisor
Sage Hospitality Group
07.2024 - 06.2026
Front Desk/Housekeeping Inspector
Alterra Mountain Company
01.2022 - 07.2024
Sales Associate
TruGreen Lawn Care
02.2021 - 11.2021
High School Diploma -
Cedar Crest High School