CHER CHAPOTEL
Basalt
Summary
Skilled Estate and Property Manager with over 11 years of experience providing staff and operations leadership for large estates and over 11 years managing retail establishments. Extensive experience in all aspects of estate and property management including team selection and development, project management, KPI monitoring, event coordination, and financial oversight. Continually exceeds expectations by building valuable relationships and works well with people at all levels of an organization including stakeholders, management, team members, support staff, vendors, and clients.
Overview
26
26
years of professional experience
Work History
Property Manager/Caretaker
Robert West
Aspen
01.2013 - 02.2024
- Managed large estate with a large mansion and streamlined operations through strategic planning and improvements.
- Oversaw daily activities, in-charge of all housekeeping by myself, managing budgets, reducing costs, and managing/directing special projects.
- Planned, executed, and oversaw parties or social gatherings for hundreds of guests including décor, catering, and staffing.
- Became familiar with construction projects and HVAC systems, coordinating installation, repairs, and maintenance.
- Coordinated catering, supply vendors, logistics, entertainment, and other contracted services for estate events.
- Fostered and retained ongoing positive relationships with vendors including interior designers, plumbers, and electricians.
- Scheduled both personal and professional calendars as well as arranged international and domestic travel for owners.
- Hired workers and assigned and supervised tasks to domestic staff and repair services.
- Ensured that everything on the property was properly maintained including working with any independent contractors.
- Ran the budget for the household overseeing accounts payable and receivable by confirming the accuracy of bills.
- Maintained the home's security and computerized systems and created or updated detailed inventory of household items.
- Cared for family pets and coordinated walking, feeding, and grooming as well as making trips to the veterinarian as needed.
- Maintained car fleet to ensure vehicles were insured, licensed, maintained, and repaired as well as coordinated cleaning.
- Provided personal assistance by running errands including grocery shopping, getting the dry cleaning, and gift shopping.
Server
Mezzaluna
Aspen
01.2009 - 01.2020
- Provided superior guest service and hospitality for 3 to 5 tables during heavy peak hours at a fast-paced, busy restaurant.
- Established relationships with customers, greeted and welcomed parties, and helped guide and assist customers.
- Trained staff on customer service and policies, coached team on performance metrics, and resolved escalated issues.
- Demonstrated desired behaviors for staff including driving sales and being attentive to guests while they were dining.
- Led the team in suggestive selling techniques and maximized table turnover by utilizing all aspects of server absolutes.
- Ensured that all kitchen orders were accurately prepared in a timely manner and to customer requests/specifications.
- Took reservations, seated guests, and ensured that all orders taken were written down and read back to the guest.
- Set up and prepared tables and water service for guests to ensure high-quality experiences and addressed guest needs.
- Ensured that all expectations were met or exceeded by actively checking on guests and quickly correcting any issues.
- Met and greeted guests, investigated and solved food quality or service issues, and effectively managed the floor.
- Adhered to company standards and service levels to increase sales and minimize costs and assisted vendor deliveries.
- Developed loyalty and repeat business by establishing professional and friendly relationships with returning customers.
Manager
Aspen
01.2005 - 01.2009
Manager
01.1998 - 01.2005
Education
High School Diploma -
Covington High
01.1990
Skills
- Estate & Property Management Services
- Scheduling & Calendar Management
- In charge of all housekeeping
- Extremely organized
- Professionalism, Discretion & Confidentiality
- Financial Oversight & Budget Management
- Project Management & Coordination
- Multi-Tasking & Project Prioritization
- Process Optimization & Cost Savings
- Well-versed in HVAC systems
- Team Leadership & Staff Development
- Human Resources Leadership
- Data Analysis & Problem Solving
- Scheduling & Workforce Planning
- Excellent Verbal & Written Communication
Timeline
Property Manager/Caretaker
Robert West
01.2013 - 02.2024
Server
Mezzaluna
01.2009 - 01.2020
Manager
01.2005 - 01.2009
Manager
01.1998 - 01.2005
High School Diploma -
Covington High