Chelsie Barrie
Milliken
Summary
Dynamic Engine Field Service Supervisor with a strong focus on team direction, problem-solving, and process improvement. Successfully supervised field operations, ensuring safety and quality while enhancing customer satisfaction through effective cross-functional collaboration.
Overview
7
7
years of professional experience
Work History
Engine Field Service Supervisor
Cummins Inc.
Henderson, CO
12.2022 - Current
- Supervised field service operations, ensuring compliance with safety and quality standards.
- Coordinated technical support for equipment installation and maintenance across multiple sites.
- Led troubleshooting initiatives to resolve customer issues quickly and effectively.
- Mentored technicians, fostering skill development and enhancing team performance.
- Implemented process improvements that increased service efficiency and reduced downtime.
- Collaborated with cross-functional teams to enhance customer satisfaction through effective communication.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Established strong relationships with clients through excellent communication skills and professional conduct.
Engine Field Service Admin
Cummins Inc.
Henderson CO
03.2021 - 12.2022
- Coordinated field service operations to ensure timely and efficient project execution.
- Developed and maintained strong relationships with clients to enhance service satisfaction.
- Managed scheduling for technicians, optimizing resource allocation and minimizing downtime.
- Facilitated communication between office personnel, subcontractors, and customers.
- Executed completion of work orders for service events, overseeing the process from initiation to invoicing.
- Provided timely responses to customer inquiries, resulting in increased satisfaction with repair services.
Streamlined communication processes between parts and service to enhance operational efficiency.
In Shop Service Coordinator
Cummins Inc.
Henderson, CO
10.2019 - 03.2021
- Oversaw critical customer accounts to foster strong communication and timely repair updates.
Engaged with customers and supervisory teams to ensure clarity in repair communications. - Coordinated service schedules to optimize technician assignments and enhance customer satisfaction.
- Managed communication between customers and technical teams to ensure timely resolution of issues.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Education
Associate of Science - Assisted Service Management
WyoTech
Blairsville10-2012
Diploma - Diesel Technology
WyoTech
Blairsville, PA 10-2012
Skills
- Field operations
- Technical support management
- Service operations management
- Project coordination
- Staff management
- Team direction
- Budget management
- Customer service management
- Client relationships
- Payroll management
- Cross-functional collaboration
- Problem-solving
Accomplishments
During my tenure at Cummins, I successfully completed leadership training programs such as Building success in Yourself(BSY) and Building Success in others (BSO). I also served as a table leader, supporting participant engagement and fostering leadership development through mentorship and collaboration.
Timeline
Engine Field Service Supervisor
Cummins Inc.
12.2022 - Current
Engine Field Service Admin
Cummins Inc.
03.2021 - 12.2022
In Shop Service Coordinator
Cummins Inc.
10.2019 - 03.2021
Associate of Science - Assisted Service Management
WyoTech
Diploma - Diesel Technology
WyoTech