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Chelsey Herrera
Northglenn
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
6
6
years of professional experience
Work History
Vendor
Dolce & Gabbana
Denver, CO
12.2024 - Current
- Met sales goals by offering excellent customer service.
- Set up displays and signage to attract customers and boost sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Hosting events in different locations providing great customer service and providing GWP's to each customer purchasing our brand.
- Creating a good bond with each locations traveled to as well as assisting and providing education about the new products coming in stores.
Manager
Sonic
Thornton, CO
06.2020 - Current
- Led team to achieve operational efficiency through streamlined processes and enhanced communication.
- Developed training programs for new employees, fostering skill development and engagement.
- Oversaw inventory management, ensuring optimal stock levels and timely replenishment.
- Implemented customer service initiatives that improved satisfaction ratings and repeat business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Co-manage a team of 18-20 employees, overseeing hiring, training, evaluations, discipline, and terminations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Mentored junior staff, providing guidance on best practices and performance improvement strategies.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Clinique Consultant
Ulta
Westminster, CO
08.2023 - 12.2024
- Ran all aspects of clinique beauty.
- performed daily brand tasks, re-merchandising, stock work, display, cleaning, transfers and RTV's.
- Worked with visual merchandising team to showcase the brands featured products. To ensure store visual merchandising standards are met and maintained.
- Increase brands sales by smart sampling and make up applications.
- Actively reach out to new and existing customers from ulta's client roster for promotions EX. GWP and launches.
- Executing, seamless follow-through calls daily and maintaining a personal touch and established and maintained first rate client relationships.
- Collaborated with co-workers and other sellers with education and brand knowledge to further promote clinique.
- Make weekly and daily goals thru smart sampling and client follow ups.
Sales Associate
Macys Department Store
Broomfield, CO
10.2021 - 04.2022
- Provided exceptional customer service by assisting shoppers with product inquiries and recommendations.
- Managed inventory levels, ensuring timely restocking of merchandise on sales floor.
- Collaborated with team members to meet daily sales goals and improve store performance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assisted customers with finding the perfect match for any of their cosmetic and fragrance needs.
- Introducing Macy's credit card account to them and opening loyalty cards by educating them on the perks.
- Actively reached out to clients thru the Macy's client roster to send out, thank you cards, samples and event invites.
- Preselling for events. Ex. GWP's and new product launches.
Education
High School Diploma -
Mountain Range High School
Westminster, COSkills
- Customer service
- Team leadership
- Time management
- Goal setting
- Client engagement
- Teamwork and collaboration
- Multi-tasking strength
- Listening skills
- Bilingual
- Flexible schedule
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Vendor
Dolce & Gabbana
12.2024 - Current
Clinique Consultant
Ulta
08.2023 - 12.2024
Sales Associate
Macys Department Store
10.2021 - 04.2022
Manager
Sonic
06.2020 - Current
High School Diploma -
Mountain Range High School