Chelsea Yerdon
Superior
Summary
Operations professional with over a decade of leadership experience, and a passion for creating positive change. My background in diverse international environments has taught me the power of clear communication and teamwork. I'm looking for a role where I can use my skills to make a real difference in a dynamic, collaborative setting.
Overview
18
18
years of professional experience
Work History
Director of Operations
Timberline Adventures
Boulder
01.2016 - Current
- Create and implement programs to organize and maximize efficiency in the workplace and on tours
- Process customer payments
- Handle liability and auto insurance policies, payments and additional insured certificates
- Play a key role in coordinating and implementing company operations
- Manage paperwork and applications for all tour permits and Commercial Use Authorizations
- Craft informative web content
- Communicate with customers over the phone and via email regarding reservations, payment, trip planning, problem solving and tour details
- Pursue and maintain relationships with prospective guests, including sales and follow-up measures
- Organize and conduct annual guide training
- Guide week-long hiking tours
Communication and Guest Service Instructor
A La Carte Hotel
Da Nang
11.2013 - 02.2015
- Organized managerial skills workshops, managed team building exercises and department development activities
- Taught English to over 275 hotel employees, developing and customizing curriculum to meet needs of a range of competencies from beginner through intermediate
- Developed and led customer service workshops for all 9 departments in the hotel including hands-on training with employees throughout hotel environments including spa, front desk, kitchen and restaurants
English Language Teacher
English Language Institute
Da Nang
01.2012 - 03.2013
- Developed activities and curriculum to promote a fun and productive learning environment for all language skills
- Designed and presented presentations to professional groups each day
Nanny
Multiple Families
Crested Butte
01.2008 - 01.2012
- Developed and executed daily schedules incorporating educational activities, fostering cognitive and social development in children aged 3 months – 5 years.
- Managed daily routines, including meal preparation, light housekeeping related to the children, and organizing play areas.
- Maintained open communication with parents regarding complex scheduling, children's progress, behavior, and any concerns.
- Ensured a safe and nurturing environment, adhering to all parental guidelines and implementing basic first aid when necessary.
Guest Services Representative
Crested Butte Mountain Resort
Crested Butte
01.2008 - 01.2009
- Communicated effectively with clients, vendors, and other key business associates
- Developed and utilized training programs for guest service employees
Office Manager
Crested Butte Realty, Inc.
Crested Butte
10.2007 - 07.2008
- Coordinated daily office activities and facilitated sales
- Designed and maintained all advertising for client properties and the real estate office
Education
Advanced/Wilderness First Aid & CPR Certification -
National Safety Council
Boulder, CO04.2016
CELTA Certificate -
Ila Vietnam
Ho Chi Minh City, VN09.2012
Bachelor of Arts - Organizational Communication
State University of New York at New Paltz
New Paltz, NY08.2007
Skills
- Trip planning
- Customer service
- Excellent communication
- Permit management
- Tour coordination
- Attention to detail
- Proficient in Microsoft Office and Adventure Office
References
References available upon request.
Timeline
Director of Operations
Timberline Adventures
01.2016 - Current
Communication and Guest Service Instructor
A La Carte Hotel
11.2013 - 02.2015
English Language Teacher
English Language Institute
01.2012 - 03.2013
Nanny
Multiple Families
01.2008 - 01.2012
Guest Services Representative
Crested Butte Mountain Resort
01.2008 - 01.2009
Office Manager
Crested Butte Realty, Inc.
10.2007 - 07.2008
Advanced/Wilderness First Aid & CPR Certification -
National Safety Council
CELTA Certificate -
Ila Vietnam
Bachelor of Arts - Organizational Communication
State University of New York at New Paltz
Similar Profiles
Stephanie HartungStephanie Hartung
RN at Timberline Knolls Residential Treatment CenterRN at Timberline Knolls Residential Treatment Center
Jennifer EsmayJennifer Esmay
Study Hall Monitor at Timberline Middle SchoolStudy Hall Monitor at Timberline Middle School
CINDY M KNOERZERCINDY M KNOERZER
Admissions Coordinator at Timberline KnollsAdmissions Coordinator at Timberline Knolls