Chelsea Villasana
Denver
Summary
Dynamic and results driven professional with extensive experience in customer service and operations leadership at Menzies Aviation. Proven ability to enhance passenger assistance and retention strategies, while effectively communicating and resolving conflicts. Skilled in upselling and maintaining high standards of service, ensuring customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Gate Agent
Menzies Aviation
02.2023 - Current
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Communicated with site personnel by relaying information via radio calls.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Cashier/ Floor Manager
McDonalds
05.2018 - 01.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Built positive relationships with customers to increase repeat business.
- Monitored areas for security issues and safety hazards.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Cashier/ Customer Service Associate
Walmart
06.2016 - 04.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
Retail/Cashier
T.J.Maxx
09.2015 - 06.2016
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Education
High School Diploma -
Overland High School
12400 E Jewell Ave, Aurora, CO 8001205-2015
Skills
- Passenger assistance
- Customer retention strategies
- Sales and upselling
- Emergency procedures
- Language proficiency
- Excellent communication
- Operations leadership
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Gate Agent
Menzies Aviation
02.2023 - Current
Cashier/ Floor Manager
McDonalds
05.2018 - 01.2023
Cashier/ Customer Service Associate
Walmart
06.2016 - 04.2018
Retail/Cashier
T.J.Maxx
09.2015 - 06.2016
High School Diploma -
Overland High School