Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Napper

Englewood

Summary

Dynamic and adaptable professional with strong customer service and multitasking skills, honed at Mexicano. Proven ability to enhance guest satisfaction and foster teamwork, contributing to a positive dining experience. Experienced in problem-solving and effective time management, ensuring smooth operations during peak hours. Committed to maintaining high standards in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Work Study Student

Penn State University
08.2023 - 05.2025
  • Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
  • Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
  • Assisted in the planning and execution of campus events, resulting in increased student engagement and satisfaction.

Host

Mexicano
05.2024 - 08.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Food Runner

Mexicano
05.2024 - 08.2024
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.

Crew Member

Funbox
05.2023 - 08.2023
  • Worked well with teammates and accepted coaching from management team.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.

Crew Member

Wendys Restaurant
06.2021 - 03.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Cashier

Once Upon A Child Franchise
05.2019 - 02.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Education

Bachelor of Science - Forensic Science

Pennsylvania State University
University Park, PA
05-2027

High School Diploma -

Highlands Ranch High School
Highlands Ranch, Co
05-2023

Skills

  • Computer skills
  • Problem-solving
  • Leadership qualities
  • Customer service
  • Team collaboration
  • Team player mentality
  • Adaptable to change
  • Multitasking proficiency
  • Effective time management
  • Social media
  • Powerpoint presentations

Timeline

Host

Mexicano
05.2024 - 08.2024

Food Runner

Mexicano
05.2024 - 08.2024

Work Study Student

Penn State University
08.2023 - 05.2025

Crew Member

Funbox
05.2023 - 08.2023

Crew Member

Wendys Restaurant
06.2021 - 03.2023

Cashier

Once Upon A Child Franchise
05.2019 - 02.2020

Bachelor of Science - Forensic Science

Pennsylvania State University

High School Diploma -

Highlands Ranch High School

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Chelsea Napper